本研究旨在探討人力資源部門在企業內權力大小之影響因子，藉由傳統上組織間權力
議題之文獻探討，試圖歸結出與人力資源部門直接相關之關鍵變項，並以問卷測量法求得
變項間與人力資源部門權力之相關性及因果性。
本研究採方便抽樣方式，針對國內各產業中之代表性企業，以公司為一組問卷單位，
含人力資源主管問卷一份及直線部門主管三份，進行施測，共發放出105 組，回收69 組，
有效問卷為45 組。其中，依變項之「人力部門權力指標」，係由各公司之人力資源部門主
管填答，問項總計10 題，全數為本研究自行開發；自變項之「人力資源管理效能」、「高
階主管支持」與「人力資源管理創新性」等三項，則由各公司之直線部門主管填答，問項
分別為15 題、5 題與5 題，皆採自學界既有之相關問卷變項。
經本研究之實證分析，得三項主要之研究結果如下：
一、人力資源部門之人力資源管理效能越高，則其具有之權力越大。
二、高階主管支持人力資源部門的程度越高，則其具有之權力越大。
三、人力資源部門之創新性程度越高，則其具有之權力越大。

This research, based on literature discussion related to issues on intraorganizational power,
aims to discover the critical factors affecting the power of HR department within a firm and
measure their causal relation as well as correlation through questionnaires.
The questionnaires, being sent to any possible representative firms within each industry on
our lists, were distributed in a convenient way. They mainly contain two sets of items, one for
the HR department manager, another three for the line department manager. In the HR manager
one, the questionnaires has 10 questions on HR departmental power index as dependent variable
in our study; in the line manager one, it has 15, 5 and 5 questions on HR effectiveness, Top
Management Support and HR Innovativeness respectively as independent variable.
Based on our findings after statistical analysis, we conclude the followings:
1. As the HR effectiveness increases, the power of HR department does in the same.
2. As the Top Management Support increases, the power of HR department does in the same.
3. As the HR Innovativeness increases, the power of HR department does in the same.

目錄Ⅰ
表目錄Ⅱ
圖目錄Ⅲ
第一章 緒論1
第一節 研究背景1
第二節 研究動機4
第三節 研究問題與目的5
第四節 研究流程與論文架構6
第二章 文獻回顧與討論7
第一節 HR 部門權力7
第二節 人力資源管理效能21
第三節 高階主管支持29
第四節 人力資源管理創新性31
第三章 研究方法32
第一節 研究架構32
第二節 研究變項之定義與衡量33
第三節 研究工具之設計37
第四節 回收樣本特性38
第五節 研究工具之分析42
第四章 研究結果50
第一節 樣本基本資料敘述50
第二節 各變項之相關性分析51
第三節 各變項對自變項迴歸分析53
第五章 結論與建議56
第一節 實證結果56
第二節 管理意涵57
第三節 研究限制與後續研究建議58
參考文獻59
中文部份59
英文部份59
附錄問卷64
附錄一 部門主管問卷64
附錄二 人力資源主管問卷66

（一）中文部份
王湧水，2005，《從內部顧客與角色觀點探討人力資源部門效能：一項跨層次分析模式的
　　　　檢驗》，國立中央大學人力資源管理研究所博士論文。
何金銘，2006，《SPSS統計應用軟體分析》，高雄：復文出版社。
吳明隆，2006，《SPSS與統計應用分析》，台北：五南出版社。
黃英忠，2003，《人力資源管理》二版，台北：三民出局。
曾百薇，2008，《人力資源部門策略性參與影響因素之研究：中高階與人力資源主管觀
　　　　點》，國立中山大學人力資源管理研究所碩士論文。
溫金豐，2009，《組織理論與管理》二版，台北：華泰出版社。

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