Responsive image
博碩士論文 etd-0813102-160936 詳細資訊
Title page for etd-0813102-160936
論文名稱
Title
組織任務特性與知識管理過程之權變研究—以中國鋼鐵公司為例
none
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
165
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2002-06-13
繳交日期
Date of Submission
2002-08-13
關鍵字
Keywords
none
none
統計
Statistics
本論文已被瀏覽 5765 次,被下載 4705
The thesis/dissertation has been browsed 5765 times, has been downloaded 4705 times.
中文摘要
一般的知識管理架構,大都考慮以企業為單元的知識管理,對一個較有規模,組織龐大的企業如中鋼公司,其次級單位為數眾多,各單位的任務功能差異性甚大,用以完成其任務所需用的知識(顯性或隱性)亦不同,此知識的取得和知識管理過程的滿意度有著密切的關係。因此,本研究由理論的推導、發展組織次級單位的兩個任務特性構面:過程或文件導向任務和焦點或寬廣任務範圍,並連接NONAKA(1995)所提出四個知識轉化過程即內化、外化、結合和共同化建立預期合適的知識管理過程模式。此實證研究以中鋼公司的8個一級單位對其主管、工程師、管理師和研究員等做數次的深度訪談及對其單位有關資料的觀察及分析。研究發現其結果支持預期的模式,所得結論為組織次級單位其任務特性屬焦點範圍和過程導向的任務,內化的知識管理過程有較高的滿意度,並由軋鋼二廠(個案二)獲得驗證;任務特性屬焦點範圍和文件導向的任務,外化的知識管理過程有較高的滿意度,並由採購處(個案五)、工安及環保處(個案六)獲得驗證;任務特性屬寬廣範圍和文件導向的任務,結合的知識管理過程有較高的滿意度,並由軋鋼設備工程處(個案一)和公共設施工程處(個案四)獲得驗證;任務特性屬寬廣範圍和過程導向的任務,共同化的知識管理過程有較高的滿意度,並由工業工程處(個案三)、鋼鐵鋁品研究發展處(個案七)和設備處(個案八)獲得驗證。
Abstract
  Generally, the framework of knowledge management is considered as one unit for most organizations. For a big enterprise that has larger organization and many submits such as China Steel Corp, the knowledge (explicit and tacit) used to performed the tasks is influenced by the particular context due to the different tasks between each subunit. The knowledge management satisfaction was closedly related to the way of obtaining the knowledge. Hence, a contingency framework from theoretical argument is developed in this study. This includes two attributes of organization subunit’s tasks:process or content orientation, and focused or broad domain, which are also linked to the transformation of knowledge possible models:Internalization., Externalization, Combination and Socialization that are identified by Nonaka(1995) to establish the expected appropriateness model of knowledge management process. The empirical research was performed at eight organization subunits of China Steel Corp. based on serveral detail data survey and interview with general manager, engineer, administrator and researcher. The conclusion of this study are as follows. (1) Internalization process has a gaeater knowledge mangaement satisfaction in organization subunit performing focused, proces –orinted tasks, and verified by Rolling Mill Department II (case2), (2)Externalization proceas has greater knowledge management satisfaction in organization subunit performing focused, content-orinted tasks, and verified by Purchasing Department (case 5) and Industrial Safety, Hygiene and Environment Protection Department (case 6), (3)Combination process has greater knowledge management satisfaction in organization subunit performing broad, content-orinted tasks, and verified by Rolling mill Engineering Department (case 1)and Utilities Engineering Department(case 4), (4)Socialization process has greater knowledge management satisfaction in organization subunit performing broad, process-orinted tasks, and verified by Industrial Engineering Department (case 3), Steel & Aluminum R&D Department (case 7) and Plant Engineering & Maintenace Department (case 8).
目次 Table of Contents
第一章 緒論…………………………………………………………………3
第一節 研究背景與動機…………………………………………3
第二節 研究目的………………………… ……………………4
第二章 文獻探討…………………………………………………………….5
第一節 知識的特質………………………………………………5
第二節 組織的知識管理…………………………………………6
第三節 組織次級單位任務特性與知識管理…………………..12
第三章 研究方法與設計…………………………………………………..19
第一節 質化研究方法………………………………………….19
第二節 研究設計……………………………………………….21
第三節 研究流程…………………………………………….…24
第四章 個案描述與分析……………………………………………….….25
第一節 個案(一):軋鋼設備工程處…………………….…….25
第二節 個案(二):軋鋼二廠………………………….……….35
第三節 個案(三):工業工程處……………………….……….46
第四節 個案(四):公共設施工程處………………….……….57
第五節 個案(五):採購處………………………….………….69
第六節 個案(六):工安及環保處………………….………….77
第七節 個案(七):鋼鐵鋁品研究發展處……………………..87
第八節 個案(八):設備處………………………….………….95
第五章 研究發現…………………………………………………………110
第一節 任務特性的研究發現………………………………….110
第二節 執行任務中知識互動過程的研究發現………………..115
第三節 研究發現總結………………………………………….120
第六章 結論與建議…………………………………………………………121
第一節 研究結論……………………………………………….121
第二節 研究建議……………………………………………….123
參考文獻………………………………………………………………………126

圖 目 錄

圖2-1 預期合適的知識管理過程…………………………….………………16
圖3-1 資料收集與分析流程……………………………………………23
圖3-2 研究流程圖………………………………………………………24
圖5-1 任務特性及執行任務中知識互動過程的研究發現……………120
圖6-1 中鋼八個一級單位,依質化研究的確認…………………………….122

表 目 錄

表1-1 軋鋼設備工程處任務特性分析及研究發現………………………….130
表1-2 軋鋼二廠任務特性分析及研究發現………………………………….131
表1-3 工業工程處任務特性分析及研究發現……………………………….132
表1-4 公共設施工程處任務特性分析及研究發現………………………….133
表1-5 採購處任務特性分析及研究發現…………………………………….134
表1-6 工安及環保處任務特性分析及研究發現…………………………….135
表1-7 鋼鐵鋁品研究發展處任務特性分析及研究發現…………………….136
表1-8 設備處任務特性分析及研究發現…………………………………….137
表2-1 軋鋼設備工程處訪談記要…………………………………………….138
表2-2 軋鋼二廠訪談記要…………………………………………………….142
表2-3 工業工程處訪談記要………………………………………………….145
表2-4 公共設施工程處訪談記要…………………………………………….149
表2-5 採購處訪談記要……………………………………………………….153
表2-6 工安及環保處訪談記要……………………………………………….155
表2-7 鋼鐵鋁品研究發展處訪談記要……………………………………….159
表2-8 設備處訪談記要……………………………………………………….162
參考文獻 References
參考文獻

中文部份

1.中鋼各部門規章
2.中鋼生產部門年報(89年)
3. 森田松太郎,高梨智弘著,吳承芬譯,2000,知識管理的基礎與實例
4. Thomas Stewart著,宋偉航譯,1999,智慧資本:資訊時代的企業利基,台北:智庫出版社
5. Jeff Papows著,李振昌譯,1999,16定位,台北:大塊文化

英文部份
1.Alavi, M..& D.E.Leidner,Knowledge Management Systems:Issues, Challenges, and Benefits. Communications of the Association for Information Systems, 1,7(1999),available at cais.aisnet. Org/authors.aspauth=119.
2.Allee, 1997. The knowledge Evolution. Boston Oxford:Batterworth Heinemann.
3.Becerra-Fernandez I. & R.Sabherwal. Organization Knowedge Managenent:A Contingency Perspective, vol.18 No.1 Summer 2001.
4.Blackler, F. Knowledge, Knowledge Work & Organization:an Overview and Interpretation. Organization Studies 16.6 (1995)
5.Choo, C.W. The Knowing Oranization:How Organizations Use Information to Construct Meaning, Create Knowledge and Make Decisions. New York:Oxford University Press, 1998.
6.Choudhury, V., & Sampler, J. Information Spectificity and Environmental Scanning:an Economic Perspective.MIS Quarterly,21,1(1997),25-53.
7.Conner, K.R., &C.K. Prahalad, A Resourec-based Theory of the Firm:Knowledge versus Opportunism, Organization Science, 7,5(1996),477-501.
8.Constant, D.,L.Sproull & S.Kiesler,The Kindness of Strangers:The Usefulness of Electronic Weak Ties for Technical Advice.Organization Science,7,2(1996),119-135.
9.Davenport, T.H., & M.T. Hansen,Knowledge Management at Andersen Consulting.Case No.9-499-032.Boston:Harvard Business School, 1999.
10.Davenport, T.H., & L. Prusak, Working Knowledge:How Organizations Manage What They Know. Boston:Harvard Business School Press,1998.
11.de Boer, M. Managing Organizational Knowledge Integratiion in The Emerging Multimedia complex. Journal of Management Studies, 36,3(1999),379-398.
12.Drucker, P. Post-Capitalist Society. New York:Harper Collins, 1993.
13.Earl, M.J., & I.A. Scott , What is a Chief Knowledge Officer? Sloan Management Review, 40,2(Winter 1999),28-38.
14.Fiol, C.M. Consensus, Diversity, and Learning in Organizations. Organization Sciencw,5,3(1994),403-420.
15.Emig, J. 1983. The Web of Meaning. Upper Montclair, XJ:Boynton/Cook.
16.Grant,R.M.Toward a Knowledge-based Theory of the Firms. Strategic Management Journal, 17(Winter 1996),109-122.
17.Kogut,B., & U. Zander, Knowledge of the Firm Combinative Capabilities and the Replication of Technology. Organization Science, 3,3 (1992), 383-397.
18.Kusonaki, K.;I.Nonaka, & A. Nagata, Organizational Capabilities in Produce Development of Japanese Firms: a Conceptual Framework and Empirical Findings. Organization Science, 9.6 (1998),699-718.
19.Lawrence, P.R., & J.W. Lorsch, Oranization and Environment:Managing Differentiation and Integration. Cambridge:Harvard University Press, 1967.
20.Liebeskind, J.P.,A.L. Oliver ,L. Zucker, & M. Brewer,Social Networks, Learning, and Flexibility:Sourcing Scientific Knowledge in New Biotechnology Firms. Organization Science, 7,4 (July-August 1996), 428-443.
21.Leonard-Barton, D. Wellsprings of Knowledge. Boston:Harvard Basiness School Press, 1995.
22.Nahapietm, j., & S. Ghoshal, Social Capital,Intellectual Capital, and The Organizational Advantage. Academy of Management Review, 23,2 (1998),242-266.
23.Nonaka I. Knowledge Management Harvard Basiness Nov/Dec 1991.
24.Nonaka.I.A Dynamic Theory of Organizational Knowledge Creation. Oranization Science,5,1 (1994), 14-37.
25.Nonaka. I. & N. Konno, The Concept of “Ba”:Building a Foundation for Knowledge Ereation. California Management Review, 40,3 (1998),40-54.
26.Nonaka, I., & H. Takeuchi, The Knowledge-Creating Company. New York:Oxford University Press, 1995.
27.O’dell, C., & C.J. Grayson,If Only We Knew What We Know. Now York: The Free Press, 1998.
28.Patton, M. Q. (1990) Qualitatiue Evaluation and Research Methods(2nd). Sage Publication, Inc.
29.Pisano, G.P.Knowledge,Integration,and The Focus of learning:an Empirical Analysis of Process Development. Strategic Management Journal, 15(Winter 1994),85-100.
30.Polanyi,M.The Tacit Dimension.London:Routledge and Kegan Paul, 1996.
31.Raelin,J.A model of Work-based Learning. Organization Science,8,6(1997),563-578.
32.Sevihy, K.E. The New Organization Wedlth: Managing and Measuring knowledge-Based Assets. San Francisco:Berrett-Knehler, 1997.
33.Singley,M.,&J.Anderson,The Transfer of Cognitive Skill.Cambridge:Harvard University Press, 1989.
34.Spender, J.C.Making Knowledge the Basis of a Dynamic Theory of The Firm.Strategic Management Journdal,17(Winter 1996), 45-63.
36.Strass, A. Basic Qualitative Research:Ground Theory Procedures and Techniques. Newbary park, CA. Sage,1990.
37.Van de Ven, A. &A. Delbecq, The Effectiveness of Nominal, Delphi,and Interacting Group Decision-making Processes. Academy of Management Journal,17,4(1974),605-621.
38.Venzin, M.,G. von Krogh, &J. Roos, Future Research into Knowledge Management. In G. von Krogh, J. Roos, and D. Kleine(eds.), Knowing in Firms:Understanding,Managing and Measuring Knowledge. Thousand Oaks:Sage Publications, 1998.pp.26-66.
39.von Hippel, E. ”Sticky Information” and the Focus of Problem Solving:Implications for Innovation. Management Science,40,4(1994),429-439.
40.von Krogh, G., & J. Roos, A Perspective on Knowledge,Competence and Strategy.Personnel Review,24,3(1995),56-76.
41.Weick, K.E., & K. Roberts, Collective Mind in Organizations:Heedful Interrelating on Flight Decks. Administrative Science Quarterly,38,3(1993),357-381.
電子全文 Fulltext
本電子全文僅授權使用者為學術研究之目的,進行個人非營利性質之檢索、閱讀、列印。請遵守中華民國著作權法之相關規定,切勿任意重製、散佈、改作、轉貼、播送,以免觸法。
論文使用權限 Thesis access permission:校內校外完全公開 unrestricted
開放時間 Available:
校內 Campus: 已公開 available
校外 Off-campus: 已公開 available


紙本論文 Printed copies
紙本論文的公開資訊在102學年度以後相對較為完整。如果需要查詢101學年度以前的紙本論文公開資訊,請聯繫圖資處紙本論文服務櫃台。如有不便之處敬請見諒。
開放時間 available 已公開 available

QR Code