探討印象管理對個體人格特質差異與組織公民行為之中介情形，共發放 247 份問卷，有效回收率達96.1%，回收資料透過相關分析以及結構方程式檢驗本研究提出的假設，實證結果顯示個體人格特質的差異的確會影響個體選擇從事的印象管理戰術；哀求與威嚇戰術分別為馬基唯利與組織公民行為的中介變項；一般性自我效能與特殊自我效能則不需要經由印象管理的中介效果，便可以影響組織公民行為，也就是主管對工作者本身的知覺。

The associations between personality, impression management, and organization citizen behavior are discussed. The questionnaire used at current study is designed cross-sectional, containing Self-Monitoring Scale, Machiavellianism Scale, Self-Efficacy Scale, Impression Management Scale, and Organizational Citizenship Behavior Scale, administered to 247 supervisors and 247 employees. The validate response rate was 96.1%. Multivariate analytical results indicated that the differentiations between employees might affect their involvement with impression management; supplication and intimidate tactics may be the intervening variables between Machiavellianism and Organizational Citizenship Behavior; General & Specific Self-Efficacy would directly influence Organizational Citizenship Behavior, which indicates the supervisors’ perception of employees will directly affected by General & Specific Self-Efficacy.

第一章 研究動機與目的………………………………………………1
第一節 研究動機………………………………………………………1
第二節 研究目的………………………………………………………2
第二章 文獻探討………………………………………………………3
第一節 印象管理………………………………………………………3
第二節 人格特質………………………………………………………9
第三節 組織公民行為…………………………………………………16
第三章 研究方法………………………………………………………19
第一節 研究架構………………………………………………………19
第二節 研究假設………………………………………………………20
第三節 研究變項操作性定義與量表來源……………………………22
第四節 研究對象與樣本特性…………………………………………27
第五節 資料分析與統計方法…………………………………………30
第四章 研究結果與分析………………………………………………31第一節 量表信效度檢驗………………………………………………31
第二節 變數相關分析與描述統計……………………………………41
第三節 研究假設檢驗…………………………………………………43
第五章 結論與建議……………………………………………………51
第一節 研究結論………………………………………………………51
第二節 建議……………………………………………………………56
第三節 研究限制與對後續研究之建議………………………………58
參考文獻……………………………………………………………… 59
附錄一：主管評量部屬問卷………………………………………… 64
附錄二：部屬自評問卷……………………………………………… 67

表目錄
表3-4-1 樣本特性描述……………………………………………… 28
表3-4-2 樣本所屬企業特性描述…………………………………… 28
表4-1-1 個體人格特質差異的驗證性分析………………………… 32
表4-1-2 印象管理的驗證性分析…………………………………… 36
表4-1-3 組織公民行為的驗證性分析……………………………… 38
表4-1-4 各量表之信度……………………………………………… 40
表4-2-1 各變項之相關係數………………………………………… 42
表4-3-1 修正模型的路徑分析……………………………………… 44
表4-3-2 假設驗證結果……………………………………………… 50

圖目錄
圖3-1-1 研究架構…………………………………………………… 19
圖4-1-1 個體人格特質差異測量模型估計………………………… 34
圖4-1-2 印象管理測量模型估計…………………………………… 37
圖4-1-2 組織公民行為測量模型估計……………………………… 39
圖4-3-1 修正後模型路徑圖………………………………………… 45

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