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博碩士論文 etd-0820109-112458 詳細資訊
Title page for etd-0820109-112458
論文名稱
Title
改善世界咖啡館中之團體溝通技巧的行動研究
An Action Research of Improve the “Word cafe” Model
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
100
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2009-05-19
繳交日期
Date of Submission
2009-08-20
關鍵字
Keywords
組織溝通、世界咖啡館、行動研究
Word cafe, Action research, Organizational communication
統計
Statistics
本論文已被瀏覽 5879 次,被下載 4934
The thesis/dissertation has been browsed 5879 times, has been downloaded 4934 times.
中文摘要
華妮塔.布朗與大衛.伊薩克共同提出的「世界咖啡館」是近年來國際間廣泛運用的團隊學習方法。在彼得•聖吉的《第五項修練》中所談的團隊學習方法─深度匯談,其執行細節就是「世界咖啡館」的具體實施。其主要精神便是透過分組討論,交互輪替的方式,讓不同觀點得到最大激盪,讓集體智慧油然而生。雖然「世界咖啡館」的模式十分有助於多元化意見的溝通,然而它的問題在於此套模式在運用上,有許多地方不適合東方人。
本研究的主要目的在於經由發展一套建造規範與流程改善的行動歷程中,探索「世界咖啡館」更佳的模式。本研究採用行動研究的概念,以S顧問公司所舉辦的各場世界咖啡館座談會為實驗場,舉辦了三場世界咖啡館模式的座談會,每一次都對團隊溝通的技巧作一些改善,以提供為適合東方人的「世界咖啡館」實行流程或相關技術的方案,希望透過這些改善技巧找出適合東方人使用的組織組織溝通與知識分享的模式。
在舉辦了三次世界咖啡館的座談會後,本研究發現一些「世界咖啡館」實行流程中的問題:每桌的意見的極分散,無法聚焦在一個主題上進行溝通,也很難說能夠創造出什麼集體智慧,只能說是各說各話、各自分享自己的想法;桌長不習慣記錄或記錄了也難以閱讀(沒有參與該桌先前談話的人,看前一桌的人留下的記錄會看不懂),人們也不習慣使用紙筆與繪圖;桌長們無法有系統、有結構地整理出討論的內容等等。為了改善這些問題,本研究試著利用新的版面規劃、心象繪圖、說話棒等技巧,可以讓與會者事後對其討論的內容有較深刻的印象,同時也讓討論議點更能聚焦,讓不熟悉「世界咖啡館」運作模式的人,可以很快掌握到溝通、分享的重點,從而創造出更多的集體智慧。
Abstract
The concept “World Cafe Community”, which is proposed by Juanita Brown and David Issacs, is becoming a new method for team learning. According to Peter Senge’s opinion, “World Cafe” is just a detail implementation to a deeply dialogue, which is a method for achieving team learning. The main meaning of “World Cafe” is through group discussion and idea exchange to realize brain storming. However, “World Cafe” is helpful for diversified communications, but some of the concrete operation details are not suitable for Eastern.
The main purpose of this study is to develop a serious of action researches to improve the operation details in the “World Cafe” model. Through holding three conferences with “World Cafe”, some improved skills in team communication are introduced in each conference. We hope use these improved skills to find out a suitable model of organizational communication and knowledge sharing in holding “World Cafe” in Eastern societies.
This study proposed some improvements such as a new entire printed page, mind-mapping, and talking stick, which could impress participators about the discussion contents and processes. These improvements also make the discussed issues focused. Therefore, the suggested improvements by this study can make people who are not familiar with “World Cafe” quickly understand the communicated and shared key point and hence, create more team brain storming.
目次 Table of Contents
第一章 緒論 1
第一節 研究背景 1
第二節 研究問題 2
第三節 研究流程 3
第四節 研究範圍與限制 4
第二章 文獻探討 5
第一節 組織溝通 5
第二節 「世界咖啡館」(World Cafe) 11
第三節 行動研究 16
第三章 研究設計 23
第一節 行動研究 23
第二節 研究者與研究對象 24
第三節 資料蒐集方式 25
第四節 資料分析方式 25
第四章 行動研究歷程 26
第一節 第一次的世界咖啡館觀察 26
第二節 第二次的世界咖啡館 33
第三節 第三次的世界咖啡館 37
第四節 三次活動之研究發現 42
第五章 結論與建議 43
第一節 結論 43
第二節 管理意涵 45
第三節 未來研究方向 47
參考文獻 49
中文文獻 49
英文文獻 50
附件 53
附件一:第一次世界咖啡館紀錄原稿 53
附件二:第二次世界咖啡館紀錄原稿 69
附件三:第三次世界咖啡館紀錄原稿 86
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