電腦科技與通訊的使用已經改變公司結構，隨著科技日新月異、資訊系統科技的快速發展，企業面臨與日遽增的競爭。資訊在公司扮演的角色日趨重要，資訊部門主管在面對國際化的競爭必須具備足夠的管理與領導能力以解決所面臨的挑戰，提升企業的競爭力。本研究探討資訊部門主管的人格特質、領導風格與主管賦權對資訊部門績效影響之研究，並以組織文化及組織結構作為資訊部門主管特性與資訊部門績效研究之調節因子。
經問卷調查與資料分析的結果，本論文主要的發現如下：
1.高賦權的部門主管確能提高資訊部門的績效。
2.轉換型領導風格的資訊部門主管可以明顯提高資訊部門績效。
3.內控型人格特質的資訊部門主管比外控型資訊部門主管能創造較高的部門績效。
4.組織文化與組織結構在資訊部門主管賦權對資訊部門績效之影響沒有明顯的調節作用。
本研究的發現一方面在理論上支持主管賦權能夠提昇資訊部門的績效，在實務上也能提供企業界在資訊部門用人與管理上的參考。

Today, computers and communications have changed the relationship among firms, the structure of some existing companies, the advancement of information technology (IT), and increased competition among enterprises. IT plays an important role in enterprise. IT Managers face global competition, and therefore, must be prepared to respond to abrupt changes. They need to ensure their capabilities and resources are sufficient to cope with the environmental challenges that arise. Therefore, this research will concentrate on investigating the relationships among empowerment, leadership style, personality of IT manager and IT department performance. The moderating effects of organizational culture and organizational structure on the relationship between IT manager characteristics and IT department performance are also considered in the study.
The result shows four major findings. First, empowerment of IT manager has a significant positive effect on IT department performance. Second, the presence of a transformational leadership style of IT manager has positive effects on IT department performance. Third, IT managers classified as Internal LOC have significantly higher departmental performance than IT managers classified as External LOC. Finally, organizational culture and organizational structure were shown to have no moderating effect between empowerment of IT manager and IT department performance.
The findings of this research can serve as a reference for organizations to improve selection of managers with potential for improving department performance.

CHAPTER ONE 1
INTRODUCTION 1
1.1 Research Background and Motivation 1
1.2 Research Objective 4
1.3 Research Process 5
1.4 Structure of the Research 5
CHAPTER TWO 7
LITERATURE REVIEW 7
2.1 Empowerment 7
2.2 Leadership style 12
2.3 Personality Traits 16
2.4 IT Department Performance 18
2.5 Organizational Culture 22
2.6 Organizational Structure 26
CHAPTER THREE 30
RESEARCH DESIGN AND METHODOLOGY 30
3.1 The Conceptual Model 30
3.2 Construct Measurement 30
3.2.1 Empowerment 31
3.2.2 Leadership Style 32
3.2.3 Personality Traits 33
3.2.4 IT Department Performance 36
3.2.5 Organizational Culture 37
3.2.6 Organizational Structure 38
3.3 Hypotheses 39
3.3.1 Empowerment and IT department Performance 39
3.3.2 Leadership Style and IT department Performance 40
3.3.3 Personality traits and IT department Performance 41
3.3.4 Organizational Culture and IT department Performance 42
3.3.5 Organizational Structure and IT department Performance 44
3.4 Questionnaire Design and Sample 47
3.5 Data Analysis Procedure 48
3.5.1 Descriptive Analysis 48
3.5.2 Purification and Reliability of the Measurement Variables 49
3.5.3 Relationships between Research Variables 49
CHAPTER FOUR 52
DESCRIPTIVE ANALYSIS AND RELIABILITY TESTS 52
4.1 Descriptive Analysis 52
4.1.1 Response Rates 52
4.1.2 Demographics 53
4.2 Instrument Reliability and Validity Tests 56
4.2.1 Empowerment 56
4.2.2 Leadership style 58
4.2.3 Personality traits – The Big Five 60
4.2.4 Personality traits – Locus of Control 61
4.2.5 IT Department Performance 62
4.2.6 Organizational Culture 65
4.2.7 Organizational Structure 67
4.3 Measurement Results for Relevant Research Variables 69
CHAPTER FIVE 72
RESEARCH ANALYSIS AND RESULTS 72
5.1 The correlation between variables 72
5.1.1 Person Correlation Analysis between Empowerment and IT Department Performance 72
5.1.2 Person Correlation Analysis between Leadership style of IT manager and IT Department Performance 74
5.1.3 Person Correlation Analysis between the Big Five personality of IT manager and IT Department Performance 75
5.1.4 Person Correlation Analysis between LOC of IT manager and IT Department Performance 76
5.1.5 T-test Analysis between LOC personality of IT manager and IT Department Performance 76
5.2 Hypotheses tests 77
5.2.1 Multiple regressions Analysis between leader characteristics and IT Department Performance 77
5.2.2 The Moderating Effect of Organizational Culture on the relationship between Empowerment of IT manager and IT Department Performance 79
5.2.3 The Moderating Effect of Organizational Structure on the relationship between Empowerment of IT manager and IT Department Performance 81
CHAPTER SIX 84
CONCLUSIONS AND SUGGESTIONS 84
6.1 Research Conclusions 84
6.2 Research Suggestions and Implications 88
6.3 Research Limitations and Future Research Suggestions 89
REFERENCES 91
APPENDIX 106

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