船舶交通服務系統(VTS)的服務品質除硬體設備外，端視VTS操作人員的訓練績效與實務能力而定。本研究在簡要討論我國四大港口VTS操作人員訓練之後，提出結合模糊集合理論和層級分析方法(AHP)，以分析並評估VTS操作人員訓練績效的一種新方法，改進傳統AHP法間斷數值的專家意見，轉為將專家語辭意見用連續數值表現出來。此模糊層級分析法，將目標、能力、單元、主題四階層級化，且更精準計算出各層級各要素的權重值與優先順序。
並以灰色間隔量測法(GIM)，計算各港VTS操作人員評價之高低分界限灰數，評判當港VTS操作人員之訓練績效與實務能力。然後，再邀請專家評比四港優選人員實務作業能力。最終得以解構各港VTS操作人員實務表現與各項背景指標之相關性，並提出提昇VTS操作人員績效能力之策略。
本研究發現，應用灰色分析理論於VTS操作人員訓練之研究，不僅簡易精準且符合評選人間距評分的思維。提出的策略：招募新進人員須具高學歷與專業背景，及強化現職人員的之專業訓練。專業訓練可參考本研究對各層級VTS訓練績效評估項目之建議，並妥善規劃課程內容與訓練時數分配，尤應加重權重值較大之主題項目。
四大港VTS能一致性地實施專業訓練，所有人員皆達一定的水準，必可提昇台灣水域船舶交通服務的水準，增進港口水域安全促進船舶交通效率並達到海洋環境保護的目的。

The performance of Vessel Traffic Service (VTS) depends upon not only the facilities but the training and operational competence of the VTS operators. In this research, the current status and training scheme of four major VTS ports are reviewed. A fuzzy Analytic Hierarchy Process (AHP) model is subsequently developed to evaluate the training effectiveness of the VTS operators. The approach proposed enables experts to linguistically express opinions with degrees of truth of which the relationships are continuous. This solves the mapping problems between linguistic terms and discrete numerals resulting from traditional AHP methods. Four hierarchies comprising the factors of goals, competence, modules and subjects are constructed. The weights and priority of the elements for each hierarchy are acquired.
The Grey Interval Measure method is also applied to analyze the training effectiveness and competence of the VTS operators by calculating the upper and lower bounds of the VTS-operator evaluations. The operational competence of VTS operators is judged by the experts invited.
Finally, the interrelationships between the performance and the background indices are appreciated and the alternatives enhancing the performance of the VTS operators are identified. The measures include the recruitment of personnel with higher educational and professional backgrounds and enhancement of the professional trainings for the existing employees. The subjects of the training are also identified in this study. The contents and course hours should be appropriately organized and more attentions should be paid to the topics with higher weights. If the consistency with regard to the training schemes for the four VTS ports can be enhanced to a certain level, the quality of the VTS performance in Taiwanese waters will be increased. The marine safety will also be improved and marine environmental pollutions will be reduced.

章節目錄 I
圖次 V
表次 VI
中文摘要 XII
Abstract XШ
致謝 XIV
第 1 章 緒論 1
1.1 研究緣由 1
1.2 研究目的與範圍 2
1.3 研究方法與步驟 3
1.3.1 研究方法 3
1.3.2 研究進行步驟 3
第 2 章 各港船舶交通服務之發展與文獻探討 5
2.1 船舶交通服務現況 5
2.1.1. 基隆港 5
2.1.2. 台中港 6
2.1.3. 麥寮港 8
2.1.4. 高雄港 9
2.2 船舶交通服務操作人員訓練狀況 11
2.3 文獻探討 14
2.3.1. 模糊德爾菲法之應用 14
2.3.2. 層級分析法之理論與應用 16
2.3.3. 模糊層級分析法之發展應用 20
2.4 小結 21
第 3 章 研究設計 23
3.1 研究架構與流程 23
3.2 選取訓練評估項目 25
3.2.1. 模糊德爾菲法彙集VTS操作人員知識項目 25
3.2.2. IALA V103-1之VTS操作人員訓練典範課程 27
3.2.3. 專家訪談取得之VTS操作人員績效評估項目 29
3.3 研究方法 34
3.3.1. 建立層級結構 35
3.3.2. 建立排序語詞之歸屬函數 36
3.3.3. 運用模糊集合理論建立成對比較相對關係 38
3.3.4. 解模糊化 38
3.3.5. 權重值計算 39
3.3.6. 層級一致性檢定 41
3.3.7. 灰色間隔量測法 44
3.3.8. 重要性及績效分析 45
3.4 資料蒐集與問卷設計 48
3.4.1 層級架構與評估項目之專家訪談問卷(附錄一) 48
3.4.2 各構面間相對重要性之問卷(附錄二) 52
3.4.3 VTS操作人員訓練績效之評分問卷(附錄三) 53
第 4 章 研究結果 57
4.1 資料回收與分析 57
4.1.1. 排序語詞之歸屬函數 57
4.1.2. 建立模糊成對比較矩陣 61
4.1.3. 單一值比較矩陣 68
4.1.4. 矩陣權重向量 72
4.1.5. 矩陣一致性檢定與層級一致性比率 76
4.1.6. 各港VTS操作人員實務操作評選 92
4.1.7. 四港優選VTS操作人員之總評比 109
4.2 研究發現 113
4.2.1. VTS操作人員訓練績效評估項目 113
4.2.2. 各港VTS操作人員實務操作評選 115
4.2.3. 四港優選VTS操作人員之總評比 128
4.3 小結 131
4.3.1. VTS訓練績效評估項目棑序意義 131
4.3.2. 各港之VTS操作人員背景與實務操作評選
的相關性 134
4.3.3. 四港優選VTS操作人員背景與實務操作
評選之相關性比較 143
4.3.4. 提升VTS操作人員績效能力之策略 146
第 5 章 結論與建議 147
5.1 結論 147
5.2 建議 149
參考文獻 151
附錄 157

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