本研究旨在探討組織中人力資源措施與主管支持的交互作用對員工績效(即角色內行為與組織公民行為)的影響，與知覺組織支持在前述關係間之中介效果。本研究以台灣某零售通路商539位員工及其主管為樣本，兩階段收集問卷進行分析。實證結果顯示，人力資源措施與主管支持的搭配狀態對員工績效具有程度不一的影響，而知覺組織支持則在此段關係中具有完全中介的效果。亦即，只有在完整的人力資源措施搭配完善的主管支持，而且經由員工感受全面的組織支持下，才能促使員工有最佳的工作表現。本研究根據此實證結果，提出在理論與實務上的貢獻，並對後續研究提出具體之建議。

This present study developed and tested a model of the interaction effects of HR practices and supervisor support on employees’ in-role performance, OCBI (organizational citizenship behavior –individual) and OCBO (organizational citizenship behavior–organization). This model predicted employees’ performance would be positively impacted by the interaction of HR practices and supervisor support through perceived organizational support (POS). A survey using time interval measurement among 539 employees from a large electronics and appliance sales company in Taiwan revealed that HR practices and supervisor support made significant joint contributions to employees’ performance. In addition, POS fully mediated the interaction of HR practices and supervisor support - employee performance relationship. Implications for research and practice of these results were discussed

Table of Contents
Certificate of Defense Approval for Doctoral Dissertation---------------------------------i
Acknowledgement-------------------------------------------------------------------------------ii
Chinese Abstract--------------------------------------------------------------------------------iii
Abstract-------------------------------------------------------------------------------------------iv
Table of Contents---------------------------------------------------------------------------------v
List of Tables------------------------------------------------------------------------------------vii
List of Figures----------------------------------------------------------------------------------viii
1. INTRODUCTION----------------------------------------------------------------------------1
1.1 Research Backgrounds and Motivations-------------------------------------------1
1.2 Research Purposes--------------------------------------------------------------------3
2. LITERATIRE REVIEW---------------------------------------------------------------------4
2.1 HR Practices and Employee Performance-----------------------------------------4
2.2 Supervisor Support and Employee Performance----------------------------------7
2.3 The Interaction Effect of HR Practices and Supervisor Support on
Employee Performance---------------------------------------------------------------8
2.4 HR Practices, Supervisor Support and Perceived Organizational Support---10
2.5 Perceived Organizational Support and Employee Performance----------------13
2.6 Mediating Role of Perceived Organizational Support---------------------------15
3. METHODS-----------------------------------------------------------------------------------18
3.1 Sample and Procedures--------------------------------------------------------------18
3.2 Measures-------------------------------------------------------------------------------19
4. ANALYSES AND RESULTS-------------------------------------------------------------24
4.1 Data Analysis-------------------------------------------------------------------------24
4.2 Test of the Measure Model----------------------------------------------------------26
4.3 Empirical Test of Direct Links among the Variables----------------------------28
4.4 Empirical Test of Mediation Model-----------------------------------------------34
5. CONCLUSIONS AND RECOMMENDATIONS--------------------------------------24
5.1 Research Results---------------------------------------------------------------------24
5.2 Theoretical Implications------------------------------------------------------------26
5.3 Practical Implications---------------------------------------------------------------40
5.4 Limitations and Future Research--------------------------------------------------41
REFERENCES---------------------------------------------------------------------------------44
APPENDIX A ----------------------------------------------------------------------------------52

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