二十一世紀是全球化競爭的時代，為因應產業環境的快速變遷，資訊科技的應用成為企業在競爭激烈的環境中生存的關鍵因素；隨著產業環境的變化與資訊科技的發展，企業所重視的資訊管理關鍵議題也不斷改變，本研究蒐集了1982年至2007年間，研究臺灣與其他國家資訊管理關鍵議題的文獻，以探討這二十五年來關鍵議題的變化，並以文獻為基礎配合國內企業的實際營運狀況，以問卷調查及事後訪談的研究方法，統計分析出臺灣企業資訊管理的10大關鍵議題，排序在前5位分別是「資訊安全相關議題」、「以資訊科技支援企業營運作業」、「以資訊科技提升企業競爭優勢」、「企業內跨系統間資訊整合」與「規劃及建立企業資訊科技基礎建設」；本研究並經由不同影響因素對關鍵議題的分析，瞭解其間的差異。
　　在過去二十五年來，研究臺灣關鍵議題的文獻很少，本研究與這些文獻比較，發現隨著時間的演進，有些關鍵議題一直受到企業的重視，例如「以資訊科技支援企業競爭優勢」、「與企業內之使用者部門溝通」與「企業資料資源的充分利用」；有些則是近年來逐漸受企業重視的新議題，例如「以資訊科技支援企業營運作業」。此外，本研究與過去研究其他國家關鍵議題的文獻比較，發現美國與臺灣的關鍵議題相似程度較高，當然也發現一些差異性。

　　The twenty-first century is the globalized competition age. In accommodation to rapid change of the competitive industrial environment, the application of information technology becomes the major factor for enterprise to survive. The crucial agenda related to information management which is highly emphasized by enterprises varies. This report collects key subjects about information management in Taiwan and other countries from 1982 to 2007 in order to discuss and discover the changes of crucial agenda for the pass 25 years. With supplemental theoretic documents and practical operation condition, we conclude the major ten critical topics in Taiwan information management based on taking surveys and doing interviews. Those top five are “Information security”, ”Using information systems for operation”, “Using information systems for competitive advantage”, “Integrating information in systems” “Communication with department of end-user”. This report also reveals differences between the analyses result of crucial agenda from diversity factor.
　　There are few published documents related to researches on Taiwan crucial agenda for the past 25 years. Some of them are always paid more attention by enterprise, like “Using information systems for competitive advantage”, ”Communication with department of end-user” and “Promoting effective use of the data resource” while some of them, “Using information systems for operation of bussiness”, for example, are taken highly of gradually. Furthermore, compared to other countries, US is the most similar country to Taiwan regarding to crucial agenda, but they still have slight differences.

第一章 緒論.............................................................................................1
　第一節 研究背景.................................................................................1
　第二節 研究動機與目的.....................................................................1
　第三節 研究流程.................................................................................3
第二章 文獻探討.....................................................................................4
　第一節 關鍵議題研究概況.................................................................4
　第二節 全球的關鍵議題研究.............................................................6
　第三節 美國的關鍵議題研究.............................................................7
　第四節 臺灣的關鍵議題研究.............................................................8
　第五節 其他國家的關鍵議題研究...................................................10
　第六節 關鍵議題的分類...................................................................17
第三章 研究方法...................................................................................19
第四章 資料分析結果...........................................................................23
　第一節 問卷回收與樣本特徵...........................................................23
　第二節 本研究的10大關鍵議題......................................................30
　第三節 10大關鍵議題的差異性分析..............................................37
　第四節 與過去研究臺灣關鍵議題的文獻比較...............................47
　第五節 與過去研究臺灣以外國家關鍵議題的文獻比較...............54
第五章 結論與建議...............................................................................60
　第一節 結論.......................................................................................60
　第二節 研究貢獻與限制...................................................................62
　第三節 建議.......................................................................................62
參考文獻................................................................................................64
附錄：問卷...........................................................................................A-1

一、中文
〔1〕林東清，《管理資訊系統》，再版，臺北：智勝文化，民國94年。
〔2〕吳明隆，SPSS統計應用實務，第六版，臺北，松崗電腦圖書資料公司，民國93年。
〔3〕古永嘉，企業研究方法，第八版，臺北，華泰文化事業公司，民國96年。
〔4〕黃詩婷，臺灣企業資訊管理關鍵議題，長榮大學企業管理研究所碩士論文，民國96年。
二、英文
〔1〕Alpar, P., and Ein-Dor, P. (1991), “Major IS Concerns of Entrepreneurial Organizations”, Information & Management, Vol. 20, No. 1, pp. 1-11.
〔2〕Amoroso, D. L., Thompson, R. L., and Cheney, P. H. (1989), “Examining the Duality Role of IS Executives: A Study of IS Issues”, Information & Management, Vol. 17, pp. 1-12.
〔3〕Badri, M. A. (1992), “Critical Issues in Information Systems Management: An International Perspective”, International Journal of Information Management, Vol. 12, pp. 179-191.
〔4〕Ball, L., Harris, R. (1982), “SMIS Members: A Membership Analysis”, MIS Quarterly, Vol. 6, No. 1, pp. 19-38.
〔5〕Brancheau, J. C., Janz, B. D., Wetherbe, J. C. (1996), “Key Issues in Information Systems Management: 1994-95 SIM Delphi Results”, MIS Quarterly, Vol. 20, No. 2, pp. 225-242.
〔6〕Brancheau, J. C., Wetherbe, J. C. (1987), “Key Issues in Information Systems Management”, MIS Quarterly, Vol. 11, No. 1, pp. 23-45.
〔7〕Caudle, S. L., Gorr, W. L., Newcomer, K. E. (1991), “Key Information Systems Management Issues for the Public Sector”, MIS Quarterly, Vol. 15, No. 2, pp. 171-188.
〔8〕Cerullo, M. J. (1990), “Information Systems Success Factors”, Journal of Systems Management, pp. 10-19.
〔9〕Chou, H. W., Jou, S. B. (1999), “MIS key issues in Taiwan’s enterprise”, International Journal of Information Management, Vol. 19, Issue 5, pp. 369-387.
〔10〕Deans, R. C., Karwan, K. R., Goslar, M. D., Ricks, D. A., and Toyne, B. (1991), “Identification of key international information systems issues in US-based multinational corporations”, Journal of Management Information Systems, Vol. 7, No. 4, pp. 27-50.
〔11〕Dekleva, S., and Zupancic, J. (1996), “Key issues in information systems management: a Delphi study in Slovenia”, Information & Management, Vol. 31, Issue 1, pp. 1-11.
〔12〕Delone, W.H. (1981), “Firm size and the characteristics of computer use”, MIS Quarterly, Vol. 5, No. 4, pp. 65-77.
〔13〕Dexter, A. S., Janson, M. A., Kiudorf, E., Laast-Laas, J. (1993), “Key Information Technology Issues in Estonia”, Journal of Strategic Informaiton Systems, Vol. 2, No. 2, pp. 139-153.
〔14〕Dickson, G. W., Leitheiser, R. L., Wetherbe, J. C., Nechis, M. (1984), “Key Information Systems Issues for the 1980’s”, MIS Quarterly, Vol. 8, No.3, pp.135-159.
〔15〕Farn, C. K. (1988), “An empirical study on MIS key issues”, Information and Computers, Vol. 98, pp. 12-16.
〔16〕Gottschalk, P. (2000), “Studies of key issues in IS management around the world”, International Journal of Information Management, Vol. 20, Issues 3, pp. 169-180.
〔17〕Gottschalk, P., Chritensen, B. H., and Watson, R. T. (1997), “Key issues in information systems management surveys: methodological issues and choices in a Norwegian context”, Scandinavian Journal of Information Systems, Vol. 9, Issue 2, pp. 57-66.
〔18〕Gottschalk, P., Watson, R. T., Christensen, B. H. (2000), “Global Comparisons of Key Issues in IS Management: Extending Key Issues Selection Procedure and Survey Approach”, IEEE, Vol. 2, 4-7, 10 pp.
〔19〕Grover, V., and Sabherwal, R. (1989), “An Analysis of Research in Information Systems from the IS Executive’s Perspective”, Information & Management, Vol. 16, pp. 233-246.
〔20〕Harrison, W. L., Farn, C. K. (1990), “A comparison of information management issues in the United States of America and the Republic of China”, Information & Management, Vol. 18, Issue 4, pp. 177-188.
〔21〕Hartog, C., Herbert, M. (1986), “1985 Opinion Survey of MIS Managers: Key Issues”, MIS Quarterly, Vol. 10, No. 4, pp.351-361.
〔22〕Hayne, S. C., Pollard, C. E. (2000), “A comparative analysis of critical issues facing Canadian information systems personnel: A national and global perspective”, Information & Management, Vol. 38, Issues 2, pp.73-86.
〔23〕Henderson, J. C., and Venkatraman, N. (1999), “Strategic alignment: Leveraging information technology for transforming organizations”, IBM Systems Journal, Vol. 38, Issue 2-3, pp. 472-484.
〔24〕Hirschheim, R., Earl, M., Feeny, D., Locket, M. (1988), “An Exploration into the Management of the Information Systems Fnction: Key Issues and an Evolutionary Model”, Information Technology Maagement for Productivity and Strategic Advantage – An IFIP TC-9 (Information Processing) Open Conference, Singapore, pp. 4.15-4.38.
〔25〕Ifinedo, P. (2006), “Key information systems management issues in Estonia for the 2000s and a comparative analysis”, Journal of Global Information echnology Management, Vol. 9, No. 2, pp. 22-44.
〔26〕Ives, B., Jarvenpaa, S. L. (1991), “Applications of Global Information technology: Key Issues for Management”, MIS Quarterly, Vol. 15, No. 1, pp. 33-49.
〔27〕Lin, T., Lee, M., and Chu, C. (1996), “Taiwan’s MIS key issues study in 90s”, Proceedings of the seventh international conference on information management, pp. 699-713 (in Chinese).
〔28〕Lu, M. T., Qiu, Y., and Lu, D. H. (1992), “Key Information Management Issues in the PRC”, NACISPA Newstetter, pp. 3-9.
〔29〕Martin, E. W. (1982), “Critical Success Factors of Chief MIS/DP Executives”, MIS Quarterly, pp. 1-9.
〔30〕Moores, T. T. (1996), “Key issues in the management of information systems: A Hong Kong perspective”, Information & Management, Vol. 30, Issue 6, pp. 301-307.
〔31〕Niederman, F., Brancheau, J. C., Wetherbe, J. C. (1991), “Information Systems Management Issues for the 1990s”, MIS Quarterly, Vol.15, No. 4, pp. 475-500.
〔32〕Palvia, P. C., Palvia, S. (1992), “MIS Issues in India and a comparison with the United States”, International Information Systems, pp. 101-110.
〔33〕Palvia, P. C., Palvia, S. , Whitworth, J. E. (2002), “Global information technology: a meta analysis of key issues”, Information & Management, Vol. 39, Issue 5, pp. 403-414.
〔34〕Palvia, P. C., Pinjani, P., Sibley, E. H. (2007), “A profile of information systems research published in Informaiton & Management”, Information & Management, Vol. 44, Issues 1, pp. 1-11.
〔35〕Palvia, P. C., Wang, P. (1995), “An expanded global information technology issue model: an addition of newly industrialized countries”, The Journal of Information Technology Management VI (2), pp. 29-39.
〔36〕Pervan, G. P. (1994), “Information Systems Management: An Australian View of the Key Issues”, Australasian Journal of Information Systems, Vol. 1, No. 2, pp. 32-44.
〔37〕Rao, K. V., Huff, F. P., Davis, G. B. (1987), “Critical Issues in the Management of Information Systems: A Comparison of Singapore and the USA”, Information Technology, Vol. 1, No. 3, pp. 11-19.
〔38〕Samik-Ibrahim, R. M. (2001), Key Issues in Information Systems Management: INDONESIA 2001, http://rms46.vlsm.org/1/22.html
〔39〕Wang, P. (1994), “Information systems management issues in the Republic of China for the 1990s”, Information & Management, Vol. 26, Issue 6, pp. 341-352.
〔40〕Wang, P., Turban, E. (1994), “Management information systems issues of the 1990s in the Republic of China: An industry analysis”, International Journal of Information Management, Vol. 14, Issue 1, pp. 25-38.
〔41〕Watson, R. T. (1989), “Key issues in information systems management: An Australian perspective-1988”, Australian Computer Journal, Vol. 21, No. 2, pp. 118-129.
〔42〕Watson, R. T., Brancheau, J. C. (1991), “Key Issues in Informaiton Systems Management: An International Perspective”, Information & Management, Vol. 20, pp. 213-223.
〔43〕Watson, R. T., Kelly, G. G., Galliers, R. D., Brancheau, J. C. (1997), “Key Issues in Information Systems Management: An International Perspective”, Journal of Management Information Systems, Vol. 13, Issues 4, pp. 91-115.
〔44〕Welsh, J. A., White, J. F. (1981), “A small business is not a little big business”, Harvard Business Review, Vol. 59, No. 4, pp. 18-32.
〔45〕Yang, H. L. (1996),“Key information management issues in Taiwan and the US”, Information & Management, Vol. 30, Issue 5, pp. 251-267.