中文摘要
本研究將探討企業對其跨國供應鏈體系中之供應商之評選與管理與策略，以達到以下目的：
1. 針對近幾年來不同學者所提出供應商評估及選擇之相關方法進行整理，探討各評估方法的架構與理論基礎，並分析各方法之特性。
2. 經由相關學術理論、過去研究回顧與個案實務運作之探討，採用個案研究法探討跨國企業如何藉由建立良好之跨國供應商管理以及評選制度以提升營運績效，並以特定指標為研究因素探討供應商管理制度與公司營運績效表現之關係。
研究結果發現，個案公司建立SEAP供應商評選制度後之成果展現在公司績效上。個案公司在採購風險、技術能力、行為基礎管理、緩衝導向管理、資訊科技管理、以及策略、經濟和技術三部份構面表現上之分析，發現相較於未建立前有效改善公司各項績效表現，本研究結果更進一步證實透過正確的跨國供應商管理與評選制度，對於企業營運所帶來的長遠利益與優勢，未來各跨國企業更不可忽視供應商管理在整個管理體系的重要性，並建議跨國企業進行跨國供應商管理時的幾項思維，包括應以全方位管理思維定位與供應商關係，視供應商為伙伴並做到利益共享，建立有效激勵機制，建立良好的溝通管道以及建立共同的品質觀念。

關鍵字：跨國供應商、供應鏈、供應商管理、供應商評選

英文摘要
The purpose of this research is to study the evaluation and management system of multinational suppliers, which includes the followings.
1. To summary and compile various study and theory of supplier management and evaluation, and to analysis the infrastructure and characteristic of each method.
2. Based on previous study and cases reviewing, this study aims to study how a multinational company well management the suppliers from different countries, and how to elevate the company’s benefit by building up the multinational supplier evaluation and management system.
The result of the study of case company shows good effects after the establishment of SEAP system. The analysis on purchasing risk, technical ability, supplier behavior management ability, direction management ability, informatics technology management and performance on strategy, economic and technique, showed better result after the establishment and adoption of SEAP system. The study also indicated that the benefit and advantage derived from the establishment of well supplier evaluation and management system. All multinational companies should not ignore its importance. In addition, this study also suggests several important though in the management of multinational suppliers, which include: a company should well established the relationship with the suppliers with an all-directional though and well, to view the suppliers the partners to share the benefit, to establish a well rewarding system and communication mechanism, and to have a common consensus on quality management.


Keyword：Multinational suppliers, supply chain, supplier management, supplier evaluation.

目 錄
論文通過考試委員簽名單 i
論文提要 ii
中文摘要 iii
英文摘要 iv
誌謝詞 v
目錄 vi
表目錄 vii
圖目錄 vii

第一章 緒論
第一節 研究背景與動機 1
第二節 研究目的 3
第三節 研究範圍 3
第四節 研究流程 3

第二章 文獻探討
第一節 供應商與供應鏈 5
第二節 供應商管理 15
第三節 供應商評選 21
第三章 研究方法
第一節 研究架構與對象 24
第二節 研究方法 26
第三節 研究與問卷設計 28
第四節 研究限制 32

第四章 研究結果
第一節 個案公司簡介 33
第二節 個案分析 40

第五章 討論與建議

第一節 研究結果 71
第二節 研究討論與貢獻 73
第三節 未來研究建議 75

參考文獻 76
附錄 83


表目錄
表2-1 供應商來源數目與定義 5
表2-2 供應商的類型與定義 9
表2-3 供應鏈定義 10
表2-4 Banfield 供應鏈演進階段 11
表2-5 PC業供應鏈作業過渡模式 12
表2-6 國際化企業流程與評量構面 13
表2-7 Srkis 和Talluri的30項供應商評選因素 23
表3-1 本研究績效評量指標 31
表4-1 B公司SEAP供應商評選表 45
表4-2 SEAP供應商評選項目 46
表4-3 SEAP評分表 52
表4-4 SEAP持續監控表 55
表4-5 SEAP評分結果表 56
表4-6 SEAP總評分結果 56
表4-7 B公司中國分公司供應商供貨不良品比例 62
表4-8 績效評量結果 63
表4-9 B公司供應商合作行動與原則 69

圖目錄

圖1-1 本研究流程 4
圖3-1 本研究架構 25
圖3-2 個案研究流程 26
圖4-1 B公司SEAP流程整理 58
圖4-2 供應商區隔模型 66

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