MIS部門從以前到現在一直都扮演著資訊系統開發、支援部門與企業運作的重要角色，但是資訊系統使用者的需求一直無法被滿足進而導致資訊系統開發專案有著很高的失敗率。過去有許多的文獻曾指出讓使用者參與在專案中可以為專案的績效帶來顯著的提升，儘管如此，伴隨著使用者與開發者之間關係愈來愈複雜，專案的失敗率依舊偏高。為了解決這個問題，有研究曾經成功地利用使用者共創的概念指出使用者共創能夠有效提升專案績效與成功。但這些研究著眼在使用者與開發者之間的關係而忽略了是何種驅動力驅使使用者去進行使用者共創的行為，本篇研究和以往不同的地方在於我們跟據組織行為學中有名的MARS模型做為我們的研究架構來探討內外在動機、資訊科技知識、清楚的角色定位以及組織支持對於使用者共創會帶來甚麼樣的影響，另一方面，由服務邏輯導向的觀點來看，我們的研究也預期使用者共創行為會為系統品質與使用者滿意度帶來影響。
本研究使用實證研究方式，回收178份來自於使用者填寫的資料來驗證本研究的假說，研究結果指出使用者共創對於使用者滿意度與系統品質皆有正向且顯著的影響，同樣也證實外在動機對於使用者共創行為也有正向且顯著的影響。最後這篇研究也會對學術界與實務界帶來一些貢獻與建議。

The management information systems (MIS) department has played a role that supports information systems development, functionality and business operations in the organization. However, information system development (ISD) projects have a high failure rate because the users’ needs cannot be met. Most of the previous literature indicated that users should be involved and participate in ISD projects to enhance project performance. Nevertheless, the failure rate of ISD projects is still high because of the complex relationship between users and developers. To deal with this problem, previous studies indicated that co-production behavior can facilitate project performance and success. They did not discuss the drivers that influence users to work as co-producers in ISD projects. Different from previous studies, and based on the MARS model concept adopted from the organizational behavior field, this study applies some drivers of co-production and implies that the information system is co-produced by users and developers. Via the MARS model, we attempt to explore the critical role of motivation, IT knowledge, role clarity, and organizational support in influencing user co-production behavior. We also expected that co-production behavior has an influence on system quality and user satisfaction from the perspective of service-dominant logic. Data collected from 178 users confirmed our hypothesis that co-production behavior is positively associated with user satisfaction and system quality, and extrinsic motivation has a positively significant influence on user satisfaction co-production behavior. Finally, the implications for academia and practitioners are also provided.

Chapter1 Introduction 1
1.1 Research background 1
1.2 Research Motivation 2
1.3 Research Purpose 6
Chapter2 Theoretical Background 8
2.1 New Dominant Logic: From G-D Logic to Service Dominant Logic 8
2.2 From User Involvement and User Participation to User Coproduction 13
2.3 MARS Model: Motivation, Ability, Role and Situational Factor 23
Chapter 3 Research Methodology 30
3.1 Research Model and Hypothesis 30
3.2 Sample and Data Collection 40
3.3 Constructs and Measurements 43
3.4 Non Response Bias 50
3.5 Common Method Bias 51
3.6 Reliability and Validity 53
3.7 Data Analysis 58
Chapter 4 Discussion 60
4.1 User Co-production has a Significant and Positively Influence on System Quality and User Satisfaction 60
4.2 Extrinsic Motivation has a Significant and Positively Influence on User Co-production but Intrinsic Motivation not 61
4.3 Information Technology Knowledge doesn’t have a Significant Influence on User Co-production 63
4.4 Moderating Role of Situational Factor 64
4.5 Moderating Role of Role Clarity 66
Chapter 5 Conclusions and Implications 68
5.1 Conclusions 68
5.2 Academic Implications 70
5.3 Practical Implications 73
5.4 Limitations and Suggestions for Future study 75
Reference… 78
Appendix… 86

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