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博碩士論文 etd-0905106-154600 詳細資訊
Title page for etd-0905106-154600
論文名稱
Title
臺灣消防機關實施事故管理系統的關鍵成功因素
Critical Success Factors for Fire Departments in Taiwan to Implement Incident Management System
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
91
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2006-06-12
繳交日期
Date of Submission
2006-09-05
關鍵字
Keywords
關鍵成功因素、事故管理系統
Critical Success Factors, Incident Management System
統計
Statistics
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中文摘要
事故管理系統(Incident Management System,簡稱IMS )一詞代表消防單位使用
的一套方法。事故管理系統是美國用以做為災難事故現場的標準指揮架構。由於文
化差異、火場編組不同等等的差異,目前台北市特搜隊是台灣唯一實施的單位。本
文乃透過各種文獻的探討,研究整理出台灣消防機關推動事故管理系統相關影響因
素。
本文採取歸納方法,先透過23 位專家學者的訪談,整理出5 大範圍與22 個子因素,
據以製做問卷,並透過層級分析法(Analytic Hierarchy Process;AHP)賦予因素
量化的權重,以找出最關鍵的因素。
Abstract
The term incident management system (IMS) denotes a particular approach employed by many fire departments. The IMS aims to manage diverse resources at a wide variety of emergency scenes. Due to the barrier of culture, different task grouping and etc... , Taipei Fire Department Rescue Team is the only fire fighting unit implementing IMS in Taiwan for the time being. This research aims to find out the important factors for fire departments in Taiwan if they want to implement IMS.
Our inductive study conducted 23 experts to explore the factors. Based on progressive discussions with the experts group, we summarized and clarified the key points and identify 22 factors of IMS. Furthermore, a five perspectives and 22-factors questionnaire was prepared to conduct a quantitative method. This research applied the Analytical Hierarchy Process (AHP) method to facilitate the decision of CSF. In general, this research suggests “resource management” should be viewed as the most important factors among the five perspectives. While within the five perspectives, there are five critical success factors, which are “formulate SOP”, “clear group and division”, “set up resource management unit”, “recruit more firefighters” and “improving incident commander abilities”, for the fire departments in Taiwan as a reference to implement IMS.
目次 Table of Contents
TABLE OF CONTENTS
Chapter 1: Introduction to the Study 1
1.1 General Background Information 1
1.2 Current Environment 1
1.3 Statement of the Problem 2
1.4 Purpose of the Study 3
1.5 Research Scope and Limitation 3
1.6 Definition of Terms 4
Chapter 2: Literature review 6
2.1 Introduction of the Incident Management System (IMS) 6
2.2 Key Components of Incident Management System 7
2.3 Cole’s research of IMS 21
Chapter 3: Research Design 25
3.1 Introduction 25
3.2 Data Collection Procedures 25
3.3 Data Analysis 27
Chapter 4 Research Result 28
4.1 Interview with Experts 28
4.2 AHP Method Analysis 51
Chapter5: Conclusions 62
5.1 Research Conclusions 62
5.2 Limitations of the Study 67
5.3 Recommendations for Further Study 67
REFERENCES……………...………..…………… ………………………………..…...69
APPENDIX………………………………………………………………………………72
參考文獻 References
REFERENCES
Anderson, Anice I. (2004). Science & Engineering at the leading edge of security technologies. Conference presentation. The American Association for the Advancement of Science.

Anderson, Anice I. (2004). Managing in a dangerous world-the national incident management system. Engineering Management Journal.

Bigley, Gregory. A. (2001). The incident command system: high reliability organizing for complex and volatile task environments. Academy of Management Journal in Press.

Brewster, P. (1990). Clearer understanding of ICS proves value for emergency management. Hazard Monthly, pp. 7-9.

Cole, Danna. (2000). The incident command system: a 25-year evaluation by California practitioners. National Fire Academy.

Compton, D., and Granito, J. (2002). Managing fire and rescue services, ICMA Publishers.

Compton, D., (2004). Unifying and integrating command of major emergency incidents. Conference presentation, SaltLake City.

Dimmick, M. (1990). ICS: Making criticism constructive. Hazard Monthly, pp. 7-10.
Department of Homeland Security. (2006). Emergencies and disasters:planning and prevention, Retrieved February 12, 2006, from http://www.fema.gov/emergency/nims/nims_compliance.shtm

Drucker, P.F. (1999). Management challenges for the 21st century. New York:

Federal Emergency Management Agency [FEMA], U.S. Fire Administration. (1996, May). Strategic management of change. Student Manual NFA-SMOC-SM. Emmitsburg, MD: Federal Emergency Management Agency, U.S. Fire Administration, National Fire Academy.

Goldfarb, T. (1997). Putting the incident command system into perspective. Fire Engineering.

Mathews, Jim. (2004). A tale of two fire departments. Homeland Security Journal, pp.14–18.

Ridge, Tom. (2004). Department of Homeland Security. National incident management system. Retrieved February 12, 2006, from http://www.dhs.gov/interweb/assetlibrary/ NIMS-90-web.pdf, pp. 9–12.

Rockart, John F. (1980). The changing role of the information systems executive : a critical success factors perspective. Sloan School of Management.

Weber, M. (1947). The theory of social and economic organization. Glencoe, Ill: Free Press.

Saaty, Thomas L. (1980). Analytic Hierarchy Process 9th.New York: Mc Graw-Hill.

Saaty, Thomas L. (1986).Axiomatic Foundation of the Analytic Hierarchy Process. Management Sciences, 23(7)

Saaty, Thomas L. and Vargas, L.G. (1991). Prediction, Projection and Forecasting. Kluwer Academic Publishers, Boston, Massachusetts.

Saaty, Thomas L. and Vargas, L.G. (1993b). Diagnosis with dependent symptoms: Bayes theorem derived from the analytic hierarchy process” working paper, University of Pittsburgh, Pittsburgh, PA.

Schilling, M. A. (2000). Toward a general modular systems theory and its application to interim product modularity. Academy of Management Review, 25: 312-334.

Chinese references:
任俊豪 (2003) ,林火應變資訊系統建制之研究,台灣大學森林學研究所碩士論文 。

藍貴芳 (2002) ,災變現場救災指揮體系之研究,中央警察大學消防科學研究所碩士論文。

刀根薰著,陳名揚譯 (1993),競賽式決策制定法—AHP入門,建宏出版社。
內政部消防署 (2001) ,大規模災害救災標準作業系統之建立。
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