本論文基於專業組合的結構與知識管理的觀點發展一個實證性的IPO (Input-Process-Outcome)團隊研究模式，目的為了實證資訊系統發展專案團隊之專業互補、專業部署、專業位置、專業整合、問題解決能力與專案績效之間的關係。本研究採用量化的問卷調查法進行研究資料的收集，總共收集了76組資訊系統發展專案團隊的有效樣本，此樣本包含了337個專案團隊的成員，進一步我們使用PLS分析方法去檢測研究模式與假設。研究結果顯示: (1)專業互補與專業部署二者皆正向地影響專業整合與問題解能力; (2) 專業位置正向地影響專業部署與專業整合; (3) 專業整合與問題解決能力二者扮演中介的角色並且正向地影響專案的績效。如此的實證結果帶給實務界與學術界於專業組合的結構、知識管理與資訊系統發展等相關領域有更進一步的新視野。

This paper is based on expertise structure and knowledge management (KM) perspective to develop an empirical “Input-Process-Outcome” model to examine the relationship among expertise complement, expertise deployment, expertise location, expertise integration, problem-solving competency and project performance in the context of information system development (ISD) teams. We adopted the survey method and focused on the members in ISD teams to collect research data. PLS analysis was employed to examine the research model. A total of 76 ISD teams, including 337 members, confirmed our model. Results revealed that (1) expertise complement and expertise deployment are two antecedents that positively affect expertise integration and problem-solving competency; (2) expertise location is found to have a main impact on expertise deployment and expertise integration; (3) expertise integration and problem-solving competency serving as mediators are found to have a positive impact on project performance. This study offers a perspective for conducting the research and practice, as well as achieving a better insight into the fields of expertise composition structure, KM, and ISD.

1. Introduction...08
2. Theoretical Framework and Model Development...11
2.1 Team Performance of Information System Development...11
2.2 Input-Process-Outcome Framework of Team Performance...14
2.3 Problem-Solving Competency...17
2.4 Expertise Integration...19
2.5 Expertise Composition Structure...21
2.5.1 Expertise Complement...21
2.5.2 Expertise Deployment...24
2.6 Expertise Location...26
2.7 Control Variables...28
2.7.1 Absorptive Capacity...28
2.7.2 Relational Capital...30
2.7.3 Project Duration...30
2.7.4 Team size...31
3. Research Methodology...35
3.1 Research Design...35
3.2 Scale Development...35
3.3 Sampling ...38
4. Data Analysis...40
4.1 Demographic Analysis...40
4.2 Measurement Model Test...43
4.3 Structural Model Test...49
5. Discussion and Conclusion...52
5.1 Results...52
5.2 Academic Contributions…54
5.3 Practical Implications...56
5.4 Limitations and Future Studies...58
References...59
Appendix: The Questionnaire (In Chinese)...70

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