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博碩士論文 etd-0914106-001858 詳細資訊
Title page for etd-0914106-001858
論文名稱
Title
以結構化理論觀點探討企業導入知識管理系統之個案研究-以工業電腦產業為例
The analysis of companies applying knowledge management systems through theory of Structuration and a case study of the industrial PC industry
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
110
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2006-07-14
繳交日期
Date of Submission
2006-09-14
關鍵字
Keywords
工業電腦、矩陣式組織、結構化理論、知識管理
Knowledge management, Industrial PC, Matrix Organization, Theory of Structuration
統計
Statistics
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The thesis/dissertation has been browsed 5850 times, has been downloaded 22948 times.
中文摘要
近年來知識管理成為企業界熱門的話題,愈來愈多的企業對知識管理產生興趣,許多學者也紛紛從事相關的研究。隨著資訊科技的快速發展,知識管理系統已經是企業導入知識管理過程中重要的一環,不過一些嘗試導入的企業漸漸發現,雖然資訊科技可以幫助企業做好知識管理的工作,然而真正主導知識管理導入成功與否的關鍵在於參與的成員,這些成員包括高階主管、技術人員與使用者。
知識管理的四大關鍵成功因素—領導、文化、評估與科技,但由於企業的組織因應不同的任務或使命時會有不同的型態產生,如階層式組織、扁平式組織、放射型組織及矩陣式組織等等,尤其在矩陣式組織其每個單位可能都會有兩個以上的上層管理單位出現,所以在組織的運作上較一般階層式來的複雜但在一些任務的處理上會來得有效率。因此相當多的現代企業也都採用此組織方法,本研究主要將以結構化理論的觀點並輔以過程理論來探討一矩陣型組織企業在導入知識管理的過程中關於跨次組織、次文化及不同領導者之間在領導、文化、評估與科技或其它列為參考的構面上是否會有推行成效的不同,遇上的困難以及心得,做為其他類似組織架構的企業在初期導入知識管理活動時的參考。
本研究以個案研究的方式,試著從結構化理論的AST觀點輔以過程理論本研究採個案研究法進行,挑選國內一家上市的工業電腦公司做為深入研究的對象,在研究設計上採單一個案設計,但是以矩陣式組織的組織差異透過深度訪談的方式進行資料的搜集,在研究過程中,研究者共訪談了個案公司的三個事業群計13 位同仁,訪談後將訪談內容轉錄為逐字稿進行分析,深入瞭解個案公司為何需要知識管理?對知識管理的詮釋? 推行知識管理的制度? 推行知識管理的文化? 推行知識管理的人員現況? 推行知識管理所使用的科技及工具? 推行知識管理的型態? 建立那些知識管理活動?(內化、外化及社會化)推行知識管理後的改變及結果?(程序、科技及結構)。
另外,本研究發現,管理者與使用者的溝通是系統導入過程中必須持續的工作,溝通的過程會影響彼此對系統的認知,此認知會再影響彼此的溝通行為,因此系統是否導入成功,和彼此對系統的導入工作是否產生共識有關,所以企業應藉著不斷地溝通,了解管理者的要求與使用者的需求之間的差異,並尋求系統最佳的發展方向。其次,使用者參與導入的工作,可以增加管理者與使用者互動的機會,雙方在互動的過程中支配著系統的發展,而彼此的權力結構會隨著系統的發展而改變,因此系統是否導入成功,和彼此的權力結構有關,所以企業應了解管理者與使用者之間的權力結構,授與使用者更多的權力,並且在管理者適度的管理下來支配系統的資源。另外,高階主管的支持必須化為實際的行動,才能說服使用者參與導入的工作,在相互規範之下進而形成一種組織文化,來制裁彼此的行為,因此系統是否導入成功和能否形成適合導入知識管理系統的組織文化有關,所以企業應制定適當的制度使管理者與使用者在日常的工作中,習慣於留下知識與分享知識,並且形成適合知識分享的組織文化來規範彼此的行為。本研究的貢獻在於以結構化理論的架構來探討知識管理系統的議題,彌補過去文獻的不足,也提供企業在導入知識管理系統時,嘗試以互動的觀點來分析問題,使系統導入的工作更為順利。
Abstract
Knowledge management becomes the hot topic of business circles in recent years, more and more enterprises become interested in knowledge management, a lot of scholars are engaged in relevant research one after another too. With the fast development of information science and technology, the administrative system of knowledge is the most important part in knowledge management by enterprises, but some enterprises have found gradually , though information science and technology can help enterprises to do a good job of knowledge management , but really leading knowledge management is the members who participates in, these members include high-order executive , technical staff and user.

Leadership , culture , evaluation and technology and technology that four major keys to knowledge management succeed, but because task or have different type attitude emerge at the mission on because organization of enterprise should different, for instance the stratum type organizes, flat organization , radiating type organization and matrix type organize etc., organize each unit their have two or more upper strata management units appear perhaps in matrix type especially, so but more general stratum type complicatedness that comes will come efficiently in the treatment of some tasks on the operation of organizing. So quite a lot of modern enterprises all adopt this organization method , research this mainly with view and is it is it probe into with course theory one matrix type organize enterprise during the process of channeling into knowledge management about step time organize to come to complement, Structuration of theory, times of culture and different leader classify with science and technology or other as literary composition surface that consult is it pursue difference of effect to have in leader , culture , assessment, the difficulty met and gains, do it for other reference while channeling into the management activity of knowledge in initial stage of enterprise which is similar to institutional framework .

Try to complement from the view of the Structuration theory with the process theory by way of case study in this research

This research adopts the law of case study and goes on, select a domestic industrial computer company listed to do for the target further investigating it, adopt a single case to design in studying the design, but carry on the collection of the materials through the interview way of the depth with the matrix type organization difference organizing, in the course of studying, three undertaking groups count 13 colleagues in researcher's interview case company altogether, duplicate the interview content to analyze for the draft word for word , understand why need information management in the case company in depth after interview? The annotation explanatory note of information management? Pursue the system of information management? Pursue the culture of information management? Pursue the present situation of personnel of information management? Pursue the science and technology and tool used of information management? Pursue the type of information management attitude? Set up those knowledge management activity? (take , take and socialize by outside inside), pursue change and result of information management? (the procedure , science and technology and structure); And use the structure of composing a piece of writing and offering now to carry on the difference analysis between different undertaking group of case company, will regard running as and will be similar to the research that enterprises pursue information management to consult relevantly in the future .


This study found that the communication between managers and users is the necessarily sustained work. The communication process will influence on managers and users’ cognition about KMS. This cognition will again influence on their communication behavior. Therefore, the key success factor of implementing KMS has relations with their common consensuses about the system implementation. Companies should realize the gap between managers and users’ need by means of sustained communication to find the best way to develop KMS. Then, users’ participation in the system implementation can increase the opportunities for managers and users’ interaction. During the interaction process, they dominate the system development, and then the structure of their power will change. Therefore, the key success factor of implementing KMS has relations with their power structure. Companies should realize the structure of managers and users’ power and give users more power to dominate the resource of KMS under managers’ appropriate control. Besides, managers have to reveal their support by practical actions for convincing users to participate in the system implementation and then try to form a culture which is suited to the KMS implementation to sanction their behavior. Therefore, the key success factor of implementing KMS has relations with whether managers can form a culture which is suited to the KMS implementation. Companies should establish proper rules to have managers and users contribute or share knowledge during the routine work and form a culture which is suited to the KMS implementation to sanction their behavior.
目次 Table of Contents
目錄
第一章 緒論 11
第一節 研究背景 11
第二節 研究動機 12
第三節 研究目的 13
第四節 研究方法與步驟 13
第五節 論文架構 14
第二章 文獻探討 15
第一節 知識管理的定義 15
第二節 知識管理導入類型 16
第三節 結構化理論之議題 20
第四節 過程理論 28
第三章 研究方法與設計 33
第一節 研究方法 33
第二節 研究步驟 33
第三節 研究對象選擇 34
第四節 深入訪談設計 37
第四章 個案描述 39
第一節、工業電腦產業背景介紹 39
第二節、個案公司介紹—研華股份有限公司 44
第三節、研華公司—工業自動化事業群知識管理現況描述 61
第四節、研華公司—網路暨通訊電腦事業群知識管理現況描述 70
第五節、研華公司—嵌入式電腦事業群知識管理現況描述 76
第五章 個案訪談後資料比較與分析 89
第一節、以結構化觀點看個案公司知識管理實施之比較 89
第二節、個案對象知識管理實施結果之分析 93
第六章 結論與建議 99
第一節、結論 99
第二節、研究限制 100
第三節、本研究貢獻 101
第四節、後續研究方向 101
參考文獻 103
參考文獻 References
參考文獻
一、中文部份
【論文】
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二、英文部份
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三、網路部份
1.新光投信,工業電腦產業研究,http://www.skit.com.tw
2.研華股份有限公司網頁,http://www.advantech.com.tw
3.劉常勇管理學習知識庫,http://www.cm.nsysu.edu.tw/~cyliu/
4.ITIS產業技術資訊服務網,http://www.itis.org.tw
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