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博碩士論文 etd-0915108-150749 詳細資訊
Title page for etd-0915108-150749
論文名稱
Title
國際企業建構人力資源共享服務之研究:以惠普科技亞太區為例
Building HR Shared Services In A Transnational Company: The Case of Hewlett-Packard APJ
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
75
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2006-05-20
繳交日期
Date of Submission
2008-09-15
關鍵字
Keywords
國際企業、人力資源、共享服務、惠普科技、亞太區
Human Resources, HR, Shared Services, Shared Service, HP, Hewlett-Packard, Asia Pacific, AP, APJ, Asia Pacific & Japan
統計
Statistics
本論文已被瀏覽 5687 次,被下載 2306
The thesis/dissertation has been browsed 5687 times, has been downloaded 2306 times.
中文摘要
None
Abstract
Business functions and processes of all industries are under intense pressure to increase their efficiency and effectiveness which means to deliver better services for less money. HR is no exception. Human Resources transformation aligns with business transformation by facing productivity, reengineering, globalization, services and technology changes. Under the review cost, processes, administration, strategy and expertise in accordance with HR’s transformation, HR shared services is became a HR transactional and administrative to handle standard processes oriented center.

By taking Hewlett-Packard APJ as an example, this research seeks for the implementation of HR shared services in Chennai/India to handle all APJ HR transactions by tiers-supporting model. With the ability of technology and self-services, HR shared services can be achieved and located in low-labor rate with high potential labor.

There are 14 processes for HP HR shared services to be standardized and reengineered. Moreover, to implement in 14 countries, internal portal, customer relationship management tool, and self-services tools are key to the objective and goal.

By observing a whole picture of HR shared services set up, it will be helpful to leave more experiences to other companies to learn and to avoid errors.
目次 Table of Contents
ABSTRACT IN ENGLISH
TABLE OF CONTENTS
LIST OF TABLES
LIST OF FIGURES

CHAPTER I INTRODUCTION
1.1 Research Background & Motives
1.1.1 Research Background
1.1.2 Research Motives
1.2 Research Objectives
1.3 Research Flowchart

CHAPTER II FRAME OF REFERENCE
2.1 Shared Services History & Background
2.2 Shared Services Definition
2.3 Center of Expertise/CoE vs. Shard Services
2.4 Business Process Outsourcing/BPO vs. Shard Services
2.5 Location of Shared Services
2.6 Implementation of Shared Services
2.6.1 Scope & Structure of Shared Services
2.6.2 Technology of Shared Services
2.7 Benefits vs. Disadvantages
2.7.1 Benefits
2.7.2 Disadvantages

CHAPTER III RESEARCH METHODOLOGY
3.1 Case Company Introduction
3.2 Case Study Research
3.2.1 Explorative, Descriptive & Testing of Hypothesis
3.2.2 Validity & Reliability
3.2.3 Primary Data & Secondary Data
3.2.4 Quantitative Methods & Qualitative Methods
3.3 Research Structure

CHAPTER IV CASE STDY COMPANY DATA ANALYSIS
4.1 APJ/Asia Pacific & Japan HR Structure
4.1.1 APJ HR Operations Structure
4.2.2 The Strategy of HR Business Process Organization Project
4.2 Scope & Structure of Business Process Organization
4.2.1 Scope & Structure of BPO
4.2.2 Technology background
4.3 Business Process Outsourcing Implementation

CHAPTER V DISCUSSION AND SUGGESTION
5-1 Research Conclusion
5-2 Research Suggestion

REFERENCE
English Reference
參考文獻 References
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