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博碩士論文 etd-1202100-102930 詳細資訊
Title page for etd-1202100-102930
論文名稱
Title
資訊科技促進半導體產業流程再造之個案研究
A Case Study on Information Technology Enabled Business Process Reengineering in Semiconductor Inductory
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
93
研究生
Author
指導教授
Advisor
召集委員
Convenor

口試委員
Advisory Committee
口試日期
Date of Exam
2000-11-21
繳交日期
Date of Submission
2000-12-02
關鍵字
Keywords
企業目標、企業流程再造、資訊科技、資訊科技策略
Information Technology Strategy, Information Technology, Business Process Reengineering, Business Objectives
統計
Statistics
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The thesis/dissertation has been browsed 5781 times, has been downloaded 4772 times.
中文摘要
九零年代以來,企業經營環璄快速變化,科技演進、國際性的經濟整合、市場與競爭全球化等,帶給企業許多新的挑戰與危機。在這樣的環境下,企業頻頻透過企業流程再造的手段來提昇企業的競爭力,掌握市場的先機。但是隨著網際網路的出現與浮現資訊科技,例如企業資源規劃、供應鏈管理、顧客關係管理等的興起,更為企業帶來了全新的競爭環境,在這新的競爭環境下企業如何進行流程再造、再創競爭優勢是本研究所欲討探的重點。
本研究以個案探討為主,所選擇的產業為佔我國產值重要地位的半導體產業,而個案公司亦為國內半導體產業的領導廠商,個案公司所進行的流程改造可視為同業之標竿示範。從個案分析中發現個案公司有第一波和第二波企業流程再造過程,本研究針對第一波與第二波的流程再造,以文獻印證的角度,詮釋個案第一波及第二波企業再造流程的步驟、模式,提供完整之分析構面。此外,本研究也發現企業資訊科技策略的演變,由早期被動地提升作業面之效率,到主動影響企業如何運用資訊科技來獲得競爭優勢,反應在個案公司第一波及第二波的企業流程再造裡,更顯示浮現資訊科技對企業的重要影響。
本研究的貢獻在於針對影響企業流程再造之相互關聯因素文獻,經過分析後予以有系統的整理。同時,結合文獻理論與個案實務經驗,詮釋個案企業流程再造第一、二波之步驟、模式,所得之結果可以提供國內同業實施企業流程再造的建議與思考方向。


Abstract
Since 1990s, rapidly changing business environments such as information technology advancements, international economic integration, and global market competitions have brought companies many challenges and crises. Under such circumstances, most companies make efforts to retain their competency and keep abreast of market status through so-called business process reengineering (BRP). Nowadays, the advent of Internet and emerging information technology as enterprise resources planning, supply chain management, and customer relationship management have once again shaped a whole new competitive environment that companies have never faced before. How business performs BRP to regain their competitive advantages in such situations becomes the main issue of this research study.
Our research method is based on case study. The case is selected from semiconductor industry, which plays an important role in Taiwan’s total production values. This focal company is leading in the industry and thus provides a benchmarking BPR practice. From case analysis, it is found that there exist two distinctive BPR waves in their BPR practice. BPR adoptions of the first wave and the second wave are further investigated with explanatory models being suggested. In addition, it is interesting to note that information technology strategy is also changing from reactively enhancing business effectiveness in the past to proactively achieving business competitiveness at present. It reflects the crucial impact of emerging information technology on current business operations.
The contributions of this research are two-fold. First, we provide systematic analysis on BPR-related literature, which benefits following researchers on BPR studies. Second, we propose the company’s BPR progression of the two waves by examining relevant BPR models in literature. This result can provide suggestions and directions to other semiconductor companies in preparing their BPR practice.

目次 Table of Contents
目 錄

摘要 I
目錄 I
圖目錄 IV
表目錄 VI

第一章 緒論 1
1.1 研究背景 1
1.2 研究動機與目的 4
1.3 論文架構 5

第二章 文獻探討 6
2.1 企業流程再造之定義 6
2.1.1 企業流程 7
2.1.2 企業流程再造 8
2.1.3 企業流程再造的演進 10
2.1.4 企業流程再造的類別 13
2.2 企業經營目標與企業流程再造 15
2.3 資訊科技與企業流程再造 17
2.3.1 資訊科技影響企業流程再造 18
2.3.2 資訊科技策略 20
2.4 企業流程再造步驟、模型 23
2.5 浮現的資訊科技 28
第三章 個案描述 33
3.1 研究方法 33
3.1.1 個案選擇 34
3.1.2.個案研究調查方法 35
3.2 我國半導體產業發展沿革 36
3.2.1 IC產業特性、結構與產銷概況 38
3.2.2 晶圓代工業務 41
3.3 個案公司簡介 44
3.3.1 個案公司組織結構與業務範圍 45
3.3.2個案公司遠景 48
3.4 個案公司企業流程再造之過程 50

第四章 個案分析與探討 61
4.1 個案公司的BPR方式、類別與優先順序 61
4.2 個案公司企業流程再造第一波 65
4.3 個案公司企業流程再造第二波 71
4.4 個案公司企業流程再造第一波與第二波比較 81

第五章 結論 85
5.1 研究結論 85
5.2 未來研究方向 86

參考文獻 87











圖 目 錄

圖 1 論文架構 5
圖 2 流程的規模與範圍 8
圖 3 全面品管與BPR緊密相連之生命週期 12
圖 4 McFarlan-McKenney的策略方格 20
圖 5 資訊科技策略的轉換焦點:從科技的效率到企業競爭 22
圖 6 Davenport's BPR五階段架構 24
圖 7 Hammer's BPR施行階段 25
圖 8 Ketting's企業流程再造模型 26
圖 9 Grover's BPR規劃:整合性架構 27
圖 10 Ketting's BPR and IA:achieving synergy through integration of
Corporate and IT strategic planning 28
圖 11 半導體產業體系的解構趨勢 36
圖 12 我國IC 產業結構 39
圖 13 積體電路製造流程 39
圖 14 個案公司組織系統 46
圖 15 個案公司第一波BPR步驟 66
圖 16 個案公司IT策略的轉換焦點:第一波BPR
(從科技的”效率”轉換到”效能”) 70
圖 17 個案公司第二波BPR模式 77
圖 18 個案公司IT策略的轉換焦點:從第一波BPR
(從科技的效能)轉換到第二波BPR(企業策略競爭) 79

表 目 錄

表 1 流程再造型式 13
表 2 Feurer's主要流程/流程分類 14
表 3 Nissen's流程再造類別 15
表 4 IT能力對組織的影響與策略性BPR 18
表 5 我國IC工業發展概況 41
表 6 全球IC代工市場規模 43
表 7 全球前五大專業晶圓代工廠品平均員工產值比較 44
表 8 從業員工 47
表 9 主要業務內容與營業比重 47
表 10 未來5年晶圓代工市場可能供需表 49
表 11 個案公司80∼84年度晶圓生產量值表 52
表 12 個案公司85∼88年度晶圓生產量值表 54
表 13 個案公司推動BPR之類別與實例 63
表 14 個案公司BPR優先順序 64

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