Responsive image
博碩士論文 etd-1210105-171648 詳細資訊
Title page for etd-1210105-171648
論文名稱
Title
組織創新與全面品質管理對組織效能之關連性研究--以中鋼公司為例
The Effects of Organizational Innovation and Total Quality Management on organizational effectiveness--The case of China Steel Corporation.
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
87
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2005-12-04
繳交日期
Date of Submission
2005-12-10
關鍵字
Keywords
組織創新、全面品質管理、組織效能
organizational innovation, total quality management, organizational effectiveness.
統計
Statistics
本論文已被瀏覽 5729 次,被下載 0
The thesis/dissertation has been browsed 5729 times, has been downloaded 0 times.
中文摘要
摘要
近年來,由於科技進步快速,產品生命週期愈趨短暫,再加上消費習慣求新求變,以及外在環境變遷快速等因素,使得市場競爭日趨激烈。在面臨激烈的競爭與更不確定的環境下,企業要維繫其競爭優勢之唯一方式為持續經由創新以提昇其在設備與管理活動上之能力。組織創新(Organizational Innovation)無疑的已成為當代管理上之重要議題。
另一方面,近一、二十年來全面品質管理(Total Quality Management;TQM)已成為一種管理哲學,許多研究顯示,企業投注於TQM之努力有助於強化其對品質之認知進而影響獲利。
本研究以中鋼公司為個案研究對象,探討員工對於公司推行組織創新與TQM在程度上之認知,並進一步研究分析組織創新、TQM與組織效能三者間之關連性。希望藉由相關問題之分析,探討出組織創新及TQM影響組織效能的主要關鍵要項,並希望就研究結果,提出具體之研究結論與建議,以提供後續相關研究參考。
研究顯示:
(1) 個案公司推行TQM多年,員工對於TQM各關鍵因素認知程度有中等以上表現,且員工認同於推行TQM對提升組織效能有高度影響。
(2) 在組織創新議題上,「管理創新」與「技術創新」二者呈正相關,亦即「管理創新」有利於促進「技術創新」,而「技術創新」則又會帶動新一波之「管理創新」。
(3) TQM各項關鍵因素與組織效能均呈正相關,其中尤以「人力資源管理」與組織效能之相關性最高。
(4) 組織創新、TQM與組織效能之間存在正相關性,且公司推行全面品質管理,有助於創新績效之落實進而提高組織效能。

關鍵字:組織創新、全面品質管理、組織效能
Abstract
Abstract
In recent years, organizational innovation is becoming increasingly important as a means of survival, not just for growth, but also in facing of intensifying competition and environmental uncertainty. Organizational innovation has been considered to be one of the key success factors.
On the other hand, over the last two decades, many organizations around the world have adopted Total Quality Management (TQM). It is convinced that TQM is a management philosophy, which is a better way to conduct business and results in higher quality, lower cost products and services that respond faster to the needs of the customer.
The relationship between organizational innovation, TQM and organizational effectiveness was studied. The China Steel Corporation (CSC) ,which is a leading steel making company in Taiwan, was chosen to be the research object. The aim of this research is to study following items:
1. To realize CSC employees’ cognition and attitude about the Innovations and TQM activities which have been promoted and /or adopted by the company many years.
2. To analyze the relationship between Innovations, TQM and organizational effectiveness.
By doing this study, some results are expected to be referenced by CSC and also for other companies. The results are follows:
1. Basically, CSC employees have good cognition toward TQM in CSC,and also convince that it has a high correlation with organizational effectiveness .
2. Regarding Innovations practices, there exist high correlation coefficient between technological innovation and administrative innovation.
3. All the Critical Factors have high correlation with organizational effectiveness, especially “ people management”.
4. The correlation between organizational innovations, TQM and organizational effectiveness are confirmed to be significant. And the Adoption of TQM can intensify the Innovations practices and then increasing organizational effectiveness.

Keywords:organizational innovation, total quality management, organizational effectiveness.
目次 Table of Contents
目錄
頁數
第一章 緒論………………………………………… 1
第一節 研究背景…………………………………… 1
第二節 研究動機…………………………………… 2
第三節 研究目的…………………………………… 2
第四節 研究範圍與流程…………………………… 3
第二章 文獻探討…………………………………… 5
第一節 組織創新…………………………………… 5
第二節 組織創新之分類…………………………… 6
第三節 影響組織創新之因素……………………… 7
第四節 組織創新與組織績效之關連性…………… 9
第五節 全面品質管理……………………………… 9
第六節 全面品質管理與組織績效之關連性……… 16
第七節 組織效能…………………………………… 17
第三章 個案公司簡介……………………………… 22
第一節 中鋼公司概況……………………………… 22
第二節 中鋼公司執行全面品質管理概況………… 22
第三節 中鋼公司推行組織創新概況……………… 26
第四章 研究方法…………………………………… 27
第一節 研究架構…………………………………… 27
第二節 研究假設…………………………………… 27
第三節 研究變項之操作性定義與衡量…………… 28
第四節 量表信度與效度分析……………………… 33
第五節 實測與樣本特性…………………………… 37
第五章 資料分析與討論…………………………… 39
第一節 敘述性統計………………………………… 39
第二節 信度分析與因素分析……………………… 44
第三節 個人屬性變項對組織創新、全面品質管理
、組織效能之認知差異分析……………… 50
第四節 組織創新、全面品質管理、組織效能
各研究變項間關係………………………… 53
第六章 結論與建議………………………………… 61
第一節 研究結論…………………………………… 61
第二節 管理意涵…………………………………… 63
第三節 研究限制…………………………………… 64
第四節 對後續研究建議…………………………… 64
參考文獻…………………………………………… 65
附錄一:中鋼公司沿革及大事紀要……………… 69
附錄二:中鋼公司全面品質管理要則…………… 71
附錄三:研究問卷………………………………… 77
參考文獻 References
參考文獻
一、中文部份
1. 吳思華(1998),知識流通對產業創新的影響,第七屆產業管理研討會論文集,台北:政治大學科技管理研究所,頁2-42。
2. 林建基(2000),全面品質思維的進化,管理雜誌第319期,p.86-90。
3. 林義屏(2001),市場導向、組織學習、組織創新與組織績效間關係之研究
-以科學園區資訊電子產業為例,中山大學博士論文。
4. 蔡啟通 (1997),組織因素、組織成員整體創造性與組織創新之關係,台灣大學商學研究所博士論文。
5. 孫瑞霙(2002),競值架構下領導型態、組織文化與組織效能之研究
--以台灣地區技術學院為例,台北大學企業管理學系博士論文。
6. 洪貴忠(2005),TQM和品質績效與ISO 9000之關係-以台電公司為例,中山大學企業管理學系碩士論文。
7. 邱皓政(2004),社會與行為科學的量化研究與統計分析,五南圖書。
二、英文部份
1. Afuah,A.(1998),”Innovation Management :Strategies , Implementation, and Profits”,Oxford University Press, New York.
2. Ahire,S.L.,Golhar,D.Y. and Waller,M.A.(1996),”Development and Validation of TQM Implementation Constructs”,Decision Sciences,27,1,pp.23-56.
3. Aiken,M. and Hage,J. (1971).”The Organic Organization and Innovation”, Sociology,5,pp.63-82.
4. Amabile,T.M.(1988),“ A Model of Creativity and Innovation in Organization”, Research in Organizational Behavior, Greenwich,CT: JAI Press,10,pp.123-167.
5.Baer,M. and Frese,M.(2003),”Innovation is not Enough: Climates for
Initiative and Psychological Safety,Process Innovations, and Firm
Performance”, Journal of Organizational Behavior,24(1):pp.45-68.
6.Becker,S.W.(1993),”TQM Does Work:Ten Reasons Why Misguided Attempts Fail”, Management Review,82(5),pp.30.
7.Bolton,M.K.(1993),”Organizational Innovation and Substandard Performance:When is Necessity the Mother of Innovation?” Organization Science, Vol.4,No.1.
8.Burgelman, R. A. and Maidique, M. A.(1988),”Strategic Management of Technology and Innovation”, IRWIN Press, Boston.
9.Burgess,G.H.(1989),”Industrial Organization”, Englewood Cliffs, N.J.:Prentice-Hall.
10.Calantone,R.J. and Cavusgil, S. T. and Yushan Zhao(2002),”Learning Orientation,Firm Innovation Capability ,and Firm Performance”, Industrial Marketing Management,Vol.31 ,issue 6,pp.515-524.
11.Cameron,K.S. and Quinn,R.E.(1999),”Diagnosing and Changing Organizational Culture:Based on the Competing Values Framework”, Addision-Wesley.
12.Camerson, K.1978),”Measuring Organizational Effectiveness in Institution of Higher Education”,Administration Science Quarterly, 23,pp.614.
13.Campbell, J.P.(1977),”On Nature of Organizational Effectiveness”, In Goodman,P.S.& Pennings, J.M.(Eds).” New Perspective on Organizational Effectiveness”, San Francisco: Josseybass Publishers.
14.Cohen, W. and Levinthal, D.(1990),“Absorptive Capability: A New Perspective on Learning and Innovation”, Administrative Science Quarterly, Vol.35, No.1,pp.128-152.
15.Cohen, W. M. and Levinthal, D.A.(1989),“Innovation and Learning: The Two Faces of R&D”,The Economic Journal, September, pp.569-596.
16.Cummings,T.G. and Srivastva,S.(1977),”Management of Work:A Socio-Technical Systems Approach” Kent, Ohio:Kent State University Press.
17.Cummings,T.G.(1978),”Self-regulating Work Groups: A Socio-Technical Synthesis”.Academy of Management Review,3,pp.625-634.
18.Daft,R.L.(1978),”A Dual-Core Model of Organizational Innovation”, Academy of Management Journal,21(2),pp.193-210.
19.Daft,R.L.(1982),”Bureaucratic versus Nonbureaucratic Structure and the Process of Innovation and Change”. In Bacharach , S.B.(Ed.), Research in the Sociology of Organizations,Greenwich, Conn.:JAI Press.
20.Damanpour, F. and Evan,W.M.(1984),”Organizational Innovation and Performance:The Problem of Organizational lag”, Administrative Science Quarterly, 29(3),pp.392-409.
21.Damanpour, F.,Szabat,K.A., Evan,W.M.(1989),”The Relationship Between Types of Innovation and Organizational Performance”,Journal of Management Studies, November,pp.587-601.
22. Damanpour, F.(1991),” Organizational Innovation: A Meta-Analysis of Effects of Determinants and Moderators”, Academy of Management Journal, 34(3),pp.555-590.
23. Drucker,P.F.(1954) ,”The Prectice of Management”, New York: Harper and Row Publishers.
24. Damanpour, F.(1989),”The Relationship Between Type of Innovation and Organizational Performance”,Journal of Management,Studies 26,pp.6.
25. Ferdows,K. & A.De Meyer(1990),”Lasting Improvement in Manufacturing Performance: In Search of a New Theory”, Journal of Operations Management,vol.9,No.2 , pp.168-184.
26. Flynn,B.B.,Schroeder,R.G. and Sakakibara,S.(1994),”A Framework for Quality Management Research and Associated Measurement Instrument”,Journal of Operations Management, 11(4),pp.339-366.
27. Gopalakrishnan, S.( 2000),”Unraveling the Links Between Dimensions of Innovation and Organizational Performance”, The Journal of High Technology Management Research, 11(1),pp.137-153.
28. Gronhang,Kjell and Geir Kaufmann(1988),”Innovation:A Cross Disciplinary Perspective”,Oslo, Norwegian University Press.
29. Han,J.K., Kim,N. ,Srivastava, R.K. (1998), “Market Orientation and Organizational Performance: Is Innovation a Missing Link?”,Journal of Marketing,Vol.62,pp.30-45.
30. Hitt,M.A.& Hoskisson,R.E.(1990),”Antecedents and Performance Outcomes of Diversification:A Review and Critique of Theoretical Perspectives”, Journal of Management, Vol.16,pp.461-509.
31. Hurley, R. F. and G. T. M. Hult(1998),”Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination. Journal of Marketing, 62(3),pp.42-54.
32.Kimberly,J.R. and Evanisko,M.J.(1981), "Organization Innovation :The Influence of Individual, and Contextual Factors on Hospital Adoption of Technological and Administrative Innovation," Academy of Management Journal,pp.571 -597.
33.Knight,K.E.(1967),”A Descriptive Model of the Intra-Firm Innovation Process”,Journal of Business, Vol.4,pp.478-496.
34.Kochhar,R. and David,P.(1996),”Institutional Investors and Firm Innovation:A Test of Competing Hypotheses”, Strategic Management Journal, Vol.17,pp.73-84.
35.Bolton,M.K.(1993),”Organizational Innovation and Substandard Performance:When is necessity the mother of Innovation?”Organization Science, Vol.4,No.1.
36. Powell,T.(1995),”Total Quality Management as Competitive Advantage: A Review and Empirical Study”, Strategic Management Journal , Vol.16,pp.15-37.
37.Quazi,H.A.,Jemangin,J., Kit,L.W.,Kian,C.L.(1998),”Critical Factors in Quality Management and Guidelines for Self-Assessment:The Case of Singapore”,Total Quality Management,Vol.9,No.1,pp.35-55.
38.Quinn,R.E. and Rohrbaugh,J.(1983),”A Spatial Model of Effectiveness Criteria : Towards A Competing Values Approach to Organization Analysis”, Management Science,Vol.29,pp.363-377.
39.Quinn,R.E.(1988),”Beyond Rational Management: Mastering the Paradoxes and Competing Demands of High Performance”, San Francisco:Jossey-Bass.
40.Rahman,S.(2001),”A Comparative Study of TQM Practice and Organizational Performance of SMEs With and Without ISO 9000 Certification”, The International Journal of Quality & Reliability Management, Vol.18,No.1,pp.35-49.
41. Samson,D., Terziovski,M. (1999),”The Relationship Between Total Quality Management Practices and Operational Performance”, Journal of Operations Management,17,pp.393–409.
42. Saraph,J.V.,Benson,P.G. and Schroeder,R.G.(1989),”An Instrument for Measuring the Critical Factors of Quality Management”,Decision Sciences,Vol.20 ,No.4, pp.810-829.
43. Szilagyi, A. D. and Wallance, M. J. (1987),”Organization Behavior”, and Wallach, E.J.(1983), “Individual and Organizations:The Cultural Match”, Training and Development Journal,Vol.37,pp.28-36.
44. Trist,E.L.(1981),”The Evolution of Socio-Technical Systems as a Conceptual Framework and as an Action Research Program”, in Perspectives on Organization Design and Behavior, A.H. Van de Ven and W.F.Joyce,eds New YORK:John Wiley&Sons.
45.Venkatraman, N. and Ramanujam, V. (1986), “Measurement of Business
Performance in Strategy Research:A Comparison of Apporaches”, Academy of Management Review, Vol.11, No.4, pp.801-814.
46. Waldman,D.A.(1994) ,”The Contributions of Total Quality Management to a Theory of Work Performance”, Academy of Management Review,19,pp.510-536.
47. Yamin, S., Gunasekaran, A. and Mavondo,F. T.(1999),”Innovation index and its Implications on Organizational Performance: A study of Australian Manufacturing Companies”,International Journal of Technology Management, 17(5),pp.495-503.
48. Yukl, G. A.(1998),” Leadership in Organization”, Emglewood Cliffs, N. J.:Prentice Hall.
電子全文 Fulltext
本電子全文僅授權使用者為學術研究之目的,進行個人非營利性質之檢索、閱讀、列印。請遵守中華民國著作權法之相關規定,切勿任意重製、散佈、改作、轉貼、播送,以免觸法。
論文使用權限 Thesis access permission:校內校外均不公開 not available
開放時間 Available:
校內 Campus:永不公開 not available
校外 Off-campus:永不公開 not available

您的 IP(校外) 位址是 3.238.84.213
論文開放下載的時間是 校外不公開

Your IP address is 3.238.84.213
This thesis will be available to you on Indicate off-campus access is not available.

紙本論文 Printed copies
紙本論文的公開資訊在102學年度以後相對較為完整。如果需要查詢101學年度以前的紙本論文公開資訊,請聯繫圖資處紙本論文服務櫃台。如有不便之處敬請見諒。
開放時間 available 已公開 available

QR Code