Responsive image
博碩士論文 etd-1219103-143820 詳細資訊
Title page for etd-1219103-143820
論文名稱
Title
預期組織改變對工作不安全感及員工工作反應之實證研究—以高雄縣市地區醫院為例
An Empirical Study on Anticipation of Organizational Change and Job Insecurity and The Employee’s Working Reaction– Example in Kaohsiung Area local hospital
系所名稱
Department
畢業學年期
Year, semester
語文別
Language
學位類別
Degree
頁數
Number of pages
109
研究生
Author
指導教授
Advisor
召集委員
Convenor
口試委員
Advisory Committee
口試日期
Date of Exam
2003-05-17
繳交日期
Date of Submission
2003-12-19
關鍵字
Keywords
服務態度、醫療院所、工作不安全感、預期組織改變、地區醫院、工作滿足、組織承諾、離職傾向
work satisfaction, service attitude, local hospital, organizational commitment, hospital, anticipation of organizational Change, job insecurity, leave attitude
統計
Statistics
本論文已被瀏覽 5660 次,被下載 35
The thesis/dissertation has been browsed 5660 times, has been downloaded 35 times.
中文摘要
近年來,醫療市場自從健保開辦後有呈現大小兩級化的趨勢。在大者衡大的情況下大型醫院不斷擴充,使得中小型醫院的生存空間不斷受到打壓,加上健保制度及支付制度設計不甚合理,使得醫療院所增加互相間的競爭。根據江東亮(2000)及黃明山(2000)的研究指出,在全民健康保險實施後有77%的醫院經營管理者認為醫療院所之間的競爭明顯的增加。
因此在對於現行醫療環境的衝擊及生存的壓力下所帶來預期組織將可能發生變革的預期心理情況下也許會引發員工對於本身工作產生不安全感(job insecurity),而此不安全感對其工作的反應會是如何,在醫院管理實務上具有何種涵意。本文希望藉由實際的推論找出預期醫院組織改變員工產生不安全感的感受下,對醫院員工的工作反應為何?並加入員工個人人格特質的差異變項之後,其關連性為何?
經由實證分析,本研究主要發現如下:
1. 預期組織改變的因素裡工作情境變動、人力結構變動、組織經營型態變動、就業機會變動均與工作不安全感有顯著的正相關。亦即工作情境變動、人力結構變動、組織經營型態變動、就業機會變動分數越高,則越容易產生工作的不安全感。
2. 對工作不安全感而言,預期組織變動的因素模型組對於工作不安全感解釋變異量達非常顯著之水準,且預期組織改變的工作情境變動及就業機會變動均有顯著的影響力。
3. 工作不安全感在預期組織改變與組織承諾、離職傾向、工作滿足、服務態度間之中介效果有部份顯著。
4.具內控人格特質傾向的醫院員工,對於工作情境變動、就業機會變動及組織經營型態變動與工作特性改變之不安全感的干擾效果較明顯。具外控人格特質傾向的醫院員工,對於人力結構變動與工作特性改變之不安全感及工作異動之不安全感的干擾效果較明顯。
Abstract
There is a trend that the phenomenon of inequality is behaved in the market of medical treatment after the exercise of public health insurance. The large-scale hospitals incrementally enlarge to squeeze the survival condition of small and medium hospitals under the situation that supreme will survive to enhance competitive advantage. The competition is fierce between local hospitals to be based on the inequality of survival condition and unreasonable payment system of public health insurance. The research of Tong-Liang Chiang and Ming-San Huang (2000) indicates following phenomenon: the 77% of manager of local hospitals think that the competition is obviously increased between local hospitals after the exercise of public health insurance.

The job insecurity of employees is generated by the expecting psychological condition that is derived from change in the organization under the impact of current environment and pressure of survival. What is the response of work influenced by job insecurity? What is the management lesson of hospital brought in the competition of hospitals? I hope to find the real response of employees under situation that feeling of job insecurity is derived by the expecting psychological condition of change in the organization. What is the relationship by the addition of individual personality?

There are main findings in the research through the analysis of evidence:

1. Job insecurity is evident positive relevant to variation on work scenario, variation on structure of human resource, variation on management pattern of organization and variation on opportunity of employment that is belongs to the expecting factor of change in the organization. The higher score of variation on work scenario, variation on structure of human resource, variation on management pattern of organization and variation on opportunity of employment, the much easier generation of job insecurity.

2. For the job insecurity, the deviation of explanation on job insecurity is evidently related with the model of expecting factor of change in the organization. And the variation on work scenario and variation on opportunity of employment are evidently influenced by job security.

3. Job insecurity is partial evidently related with the immediate effect that is derived between the expecting change in organization and organizational commitment, leave attitude, work satisfaction, service attitude.

4. The employees that have personality of self-control are evidently interfered by the job insecurity that is derived from variation on work scenario, variation on opportunity of employment, variation on management pattern of organization and variation on work character. The employees that have personality of extraversion are evidently interfered by the job insecurity that is derived from variation on structure of human resource and variation on work character.
目次 Table of Contents
第一章 緒論
第一節 研究動機與研究目的……………………………… 1
第二節 研究目的………………………………………… …3
第三節 研究流程………………………………………… …4
第二章 文獻探討
第一節 醫療產業的特性………………………………………5
第二節 工作之不安全感………………………………………7
第三節 預期組織改變對於工作不安全感之影響………… 11
第四節 工作不安全感對於員工作態度之影響………………16
第五節 人格特質之內外控取向………………………………24
第三章 研究方法
第一節 研究架構………………………………………………26
第二節 研究變項之衡量………………………………………27
第三節 研究對象與資料蒐集與樣本特性分析………………40
第四節 分析方法………………………………………………43
第五節 修正後之研究架構與研究假設………………………45
第四章 研究結果
第一節 研究變項現況分析……………………………………47
第二節 各研究變項間相關分析………………………………55
第三節 各相關變項之影響性分析與探討……………………62
第四節 工作不安全感對於預期組織改變與員工………… 69
工作態度變項之間關係的中介效果檢定
第五節 工作不安全感與員工工作態度變項受干………… 72
擾變項之影響檢定
第五章 結論與建議
第一節 研究結果………………………………………………82
第二節 管理實務討論…………………………………………93
第三節 研究限制………………………………………………96
參考文獻…………………………………………………………97
附錄 研究問卷
參考文獻 References
一、中文部份
江東亮,2000。談全民健保制度下的三個矛盾。全民健康保險,第11期,頁4-5。
黃明山,2000。健保實施後對地區醫院之衝擊及建言。台灣醫界,第43卷,第6期,頁47-48。
張煥禎、張威國,1999。醫療行銷管理學。台北,偉華書局有限公司。
莊逸洲、黃崇哲,2000。組織經營。台北,華幸出版公司。
謝啟瑞,1997(二版)。健康經濟學。台北,五南圖書。
陳振燧、陳穎修,2001。台灣醫療產業知識管理模式之實證研究。科技整合管理國際研討會,頁249-266。
闕廷諭,2000。知識管理-新世紀醫院管理的利器。醫院,第33卷,第1期,頁11-16。
葉郁蘭 ,1994。組織改變中知識權與管理權之研究。輔仁大學管理研究所碩士論文。
徐聯恩,1996。開創企業變革生機。世界經理文摘,第124期,頁76-78。
蔡怡昌,1999。以公營事業民營化對員工工作不安全感之相關研究。國立交通大學經營管理研究所碩士論文。
黃英忠、余德成、林營松,1995。組織企候、工作特性、人格特質、家庭因素、領導行為與組織承諾關係之研究-以楠梓加工出口區員工為例。國立中山人力資源學報。第5期,頁15-39。
葉雅倩,1996。省營事業機構人員精簡方案對留任員工之組織行為影響之研究。國立政治大學公共行政學系碩士論文。
楊志弘,1998。電視台業務部業務員工作壓力、工作滿足與組織承諾之關聯性之研究。銘傳大學傳播管理研究所碩士論文。
林少龍,1995。組織因素、工作壓力與組織承諾之相關研究。中國文化大學國際企業管理研究所碩士論文。
丁清煌,1999。標準檢驗局ISO評審員工作生活品質與服務態度之研究。國立中山大學人力資源管理研究所碩士論文。
宋清華,1993。女性員工離職意願之研究-以高雄市金融業為例。國立中山大學企業管理研究所碩士論文。
樊景立,1978。紡織廠女作業員離職行為之研究。國立政治大學企業管理研究所碩士論文。
黃文亮,1998。報關行員工做生活品質知覺、工作投入與離職意願之研究-以高雄地區報關行員工為對象。國立中山大學企業管理研究所碩士論文。
吳國清、高森永,2000。國軍醫院已離退醫師之離職行為調查。國防醫學,第31卷,第5期,頁570-583。
張藹如,2000。公營銀行員工個人特徵、組織承諾及其對銀行合併態度之比較研究—以台北地區台灣銀行、土地銀行、中央信託局為例。東吳大學企業管理學系碩士論文。
盧瑞陽,1998。組織改變與工作不安全感對組織行為後果之影響。國立台灣大學商學研究所博士論文。
吳振昌,2001。預期組織改變不確定感對員工工作反應影響之研究。國防管理學院資源管理研究所碩士論文。
張來平,1985。高中、高職學生內制握與疏離感關係之比較研究。高雄師範大學教育研究所碩士論文。
許士軍,1993。企業管理。台北,東華書局。
蔡崑源,2000。華進集團員工滿意度、工作投入、組織承諾與離職意願之研究。國立中山大學人力資源管理研究所碩士論文。
邱國銘,2001。銀行行員的壓力源、工作卷怠與工作態度之研究。國立中山大學人力資源管理研究所碩士論文。
廖素華,1978。國小校長領導方式、教師人格特質與教師工作滿足的關係。國立政治大學教育研究所碩士論文。
吳子輝,1975。內外控取向與自由選擇對閱讀測驗成績之影響,國立政治大學教育研究所碩士論文。
陳國樑,1995。女性工業行銷人員人格特質、角色負荷、工作滿足、組織承諾與離職意願關係之研究。東吳大學企業管理研究所論文。
黃同圳、薛婉婷,1998。「慎選人格」與「改善工作設計」何者為要?。勞資關係論叢,第7期,頁125-152。
石僕,1991。企業界員工作滿足與離職意願之研究。國立政治大學企業管理研究所碩士論文。

二、英文部份
Allen, N. J. & Meyer, J. P., 1993. Organization commitment: Evidence of career stage effects. Journal of Business Research, 29, 49-61.
Appleby, C., 1997. Organizational chaos, Hospital and Health Networks, 71(14), 50-52.
Ashford, S., Lee, C., & Bobko, P., 1989. Content, causes and consequences of job insecurity: A theory-based measure and substantive test. Academy of Management Journal, 32, 803-829.
Bell, H. L., 1997. Organizational Context: The Key to Implementing Successful Cost-Reduction Strategies. Frontiers of Health Service Management, 13(4), 44-97.
Borgatta, E, 1964. The structure of personality characteristics. Behavioral Science, 12, 8-17.
Borg, L, & Elizur, D., 1992. Job insecurity: Correlates, moderators and measurement. International journal of Manpower, 13, 13-26.
Brockner, J. 1984. Low self-esteem and behavioral plasticity: Some implications. In L. Wheeler & P. R. Shaver(Eds.). Review of personality and social psychology, 4: 237-271, Beverly Hills, CA:Sage.
Borgatta, E, 1964. The structure of personality characteristics. Behavioral Science, 12, 8-17.
Buch, B., 1974. Building organizational commitment: The socialization of managers in workorganizations. Administrative Science Quarterly, 19, 533-546.
Callan, V., 1993. Individual and organizational strategies for coping with Organizational change. Work & Stress, 7, 63-75.
Caplan, R. D., & Jones, K. E., 1975. Effects of work load, role depression, and heart rate. Journal of Applied Psychology, 60, 713-719.
Caplan, R. D., Cobb, S., French, J. R. P. Jr, van Harrison, R. V., & Pinneau, S. R., 1980. Job demands and worker health: Main effects and occupational differences. Ann Arbor. MI: Survey Research Center, Institute of Social Research, University of Michigan.
Davy, J. A., Kinicki, A. J., & Scheck, C. L., 1997. A test of job insecurity's direct and mediated effects on withdrawal cognitions. Journal of Organizational Behavior, 18, 323-349.
De Witte, H., 1999. Job insecurity and psychological well-being: Review of the literature and exploration of some unresolved issues. European Journal of Work and Organizational Psychology, 8, 155-179.
Ettlie, J. E. & Reza, E. M., 1992. Organizational Integration and Process novation, Academy of Management Journal, 35 (4), 67-77.
Etzioni, A., 1961.(Ed). Complex organizations. N. Y., Holt, Rinehart & Winston.
Ferrie, J. E., 1997. Labour market status, insecurity and health. Journal of Health Psychology, 2, 373-397.
Ganster, D. C., 1991. Work stress and employee health. Journal of Management, 17, 235-271.
Gifford W. E., Bobbit H. R. & Slocum J. W., 1979. Message characteristics and perceptions of uncertainty by organizational decision makers. Academy of Management Journal, 22, 458-481.
Greenhalgh, L. & Rosenblatt, Z., 1984. Job insecurity: Toward conceptual clarity, Academy of Management Review, 9, 438-448.
Hackman, J., R. & Oldham, G.R., 1976. Motivation Through the Design of Work: Test of a Theory. Organizational Behavior and Human Performance, 16, 250-279.
Hall, D. T. & Hall, F.S., 1976. What’s new in career management? Organizational Dynamics. summer, 17-33.
Hartley, J., Jacobson, D., Klandermans, B. & van Vuuren, T. (Eds.), 1991. Job insecurity. Coping with jobs at risk. London, Sage.
Hellriegel, D. & Slocum, J. W.,1974. Organization Climate: Measures, Research and Contingencies, Academy of Management Journal, 17(2), 225-280.
Herry L., Sisk, 1973. Management and Organization, South-Western Publishing Co, 357-358.
Hodge, B. J. & Johnson, H. J., 1970. Management and Organizational Behavior--A Multi demensional Approach, N. Y. John Wiiley & Sons, 432-433.
Hui and Lee., 2000. Moderating effects of Organization-Based Self- esteem on organizational uncertainty: Employee Response Relationships. Journal of Management, 2, 215-232.
Ivancevich J. M. & M. T., Matteson., 1978. Controlling Work Stress , San Francisco: Jossey Boss, 27, 423-433.
Jick, T. D., 1985. As the axe falls: budget cuts and the experience of stress on organizations, In T.
Johnson, C. D., Messe, L. A., & Crano, W. D., 1984. Predicting job performance of low income workers: The work opinion questionnaire. Personnel Psychology, 37, 291-299.
Joe, V. C., 1971. Review of the internal-external control construct as a personality variable. Psychological Reports, 28, 623-634.
Larsen, S. & Bastiansen, T., 1991. Service Attitude Hotel and Restaurant Staff and Nurses, International Journal of Contemporary Hospitality Management, 14, 27-31.
Leavitt, H. J., 1976. Applied Organization Change in Industry: Structural, Technological and Humanistic Approaches, in J. Gmarch(eds). Handbook of Organization, Chicago: Rand McNally, 144-167.
Lele, M. M. & Sheth, J. N., 1993. The Customer is Key, New York.John Wiley Sons Inc.
Luthans, F., Back, D. & Taylor, L., 1987. Organization commitment: Analysis of Antecedents. Human Relations, 40, 219-235.
Kanter, R.M., 1968. Commitment and organization: Astudy of commitment mechanisms in Utopian communities. American Sociological Review, 33, 499-517.
Matteson, M. T., & Ivancevich, J. M., 1987. Controlling work stress: effective human resource and management strategies. San Francisco: Jossey- Bass.
Mauno, S., 1999. Job insecurity as a psychosocial job stressor in the context of the work-family interface. Dissertation. Jyvaskyla. Studies in Education, Psychology and Social Research, 156, 1-59.
Mill, W.R., 1979. Controllability and human stress: Method, evidence, and theory.Behavior Research and Therapy, 17, 287-306.
Mitchell, T. R., Smyser, C. M. & Weed, S. E., 1975. Locus of Control: Supervision and Work Satisfaction. Academy of Management Review, 8, 623-631.
Mobely, W. H., 1977. Intermedate linkages in the relationship between job satisfaction and employee turnover. Journal of applied Psychology. 62(2), 237-240.
Mobely, W. H., 1978. An Evaluation of Percursors of Hospital Employee Turnover. Journal of Applied Psychology, 63, 408-411.
Mowday, R. T., L. W., Porter & R. M. Steers, 1982. Employee-organizational Linkage: The Psychology of Commitment, Absenteeism, and Turnover, SAN Diego, CA: Academic Press.
Oldham, G. R., Julik, C. T., Ambrose, M. L., Stepina, L. P. & Brand, J. F., 1986. Relations between job facet comparisons and employee relations. Organizational Behavior and Human Decision Processes, 38, 28-47.
Organ, D. W.& Greene, C. N., 1974. Role Ambiguity, Locus of Control, and Work Satisfaction. Journal of Applied Psychology, 59, 101-102.
Phares, E. J., 1973. Locus of control: A Personality determinant of behavior. Morristown, N. J.: General Learning Press.
Pierce, J. L. & Dunham, R. B., 1987. Organizational commitment: Pre-employment propensity and intial work experiences. Journal of Management, 13, 163-178.
Probst, T., 2000. The development and validation of two measures of job security. Paper submitted to SIOP conference.
Poter, L. W. & Lawler, E. E., 1968. Managerial attitudes and performance. Homewood: Richard D.Irwin.
Recardo, Ronald, J., 1991. The What, Why and How of Change Management . Manufacturing Systems,9 (5), 52-58.
Rotter, J. B., 1966. Generalized Expectancies for Internal vs External Control of Reinforcement, Psychological Monographs. General and Applied, 80, 1-27.
Rosenblatt, Z. & Ruvio, A., 1996. A test of multidimensional model of job insecurity: The case of Israeli teachers. Journal of Organizational Behavior, 17, 587-605.
Rosenblatt, Z., Talmud, L. & Ruvio, A., 1999. A gender-based framework of the experience of job insecurity and its effects on work attitudes. European Journal of Work and Organizational Psychology, 8, 197-219.
Ruvio, A., & Rosenblatt, Z., 1999. Job insecurity among Israeli school teachers. Sectoral profiles and organizational implications. Journal of Educational Administration, 37, 139-158.
Salancik, G. R., 1979. Field stimulations for organizational behavior research. Administrative Science Quarterly, Dec, 638-649.
Spector, P. E., 1982. Behavior in Organizations as a Function of Employee’s Locus of Control. Psychological Bulletin, 3, 482-497.
Steers R. M., 1977. Antecedents and Outcome of Organizational Commitmen. Administrative Science Quartarly, 22, 45-56.
Stevens, J. M., J. M. Beyer, H. M., Trice, 1978. Assessing Personal, Role, and Organizational Predictors of Managerial Commitment. Academy of Management Journal, 21, 380-396.
Staw, B. M., 1980. The consequence of turnover.Journal of Occupation Behavior, 1, 253-273.
Scott, and Mitchell, 1976. Organization theory. A Structural and Behavioral Analysis, 3rd ed, 156-157.
Schweiger, D. L. & Ivancevich, M., 1985. Human resource: The forgotten factor in mergers and acquisitions. Personnel Administrator.
Schaffer, C. C., 1953. Job satisfaction as related to need satisfaction in work. Psychological Monographs, 67(1), 14-16.
Staw, Barry, M., 1981. The Escalation of Commitment to a Course of Action. The Academy Of Management Review, 6(4), 577-588.
Steers, Richard, m., 1977. Antecedents and Outcomes of Organizational Commitment. Administrative Science Quarterly, 22(1), 46-62.
Welsh, Ida Malvine, 1995. Job insecurity, A Chronic Psychological Threat: Antecedents and Consequences (Downsizing , Work Stress), School: Seton Hall University, School of Education(0869)Degree: PHD
Wiener, 1982. Commitment in Organizations: A Normative View, The Academy of Management Review, 3, 418-429.
電子全文 Fulltext
本電子全文僅授權使用者為學術研究之目的,進行個人非營利性質之檢索、閱讀、列印。請遵守中華民國著作權法之相關規定,切勿任意重製、散佈、改作、轉貼、播送,以免觸法。
論文使用權限 Thesis access permission:校內公開,校外永不公開 restricted
開放時間 Available:
校內 Campus: 已公開 available
校外 Off-campus:永不公開 not available

您的 IP(校外) 位址是 3.141.31.222
論文開放下載的時間是 校外不公開

Your IP address is 3.141.31.222
This thesis will be available to you on Indicate off-campus access is not available.

紙本論文 Printed copies
紙本論文的公開資訊在102學年度以後相對較為完整。如果需要查詢101學年度以前的紙本論文公開資訊,請聯繫圖資處紙本論文服務櫃台。如有不便之處敬請見諒。
開放時間 available 已公開 available

QR Code